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South Africa

Enterprise Channel Architect

Company Ovations Technologies
Reference # SFDC-0784
Published 12/03/2020
Contract Type Contract
6 Months
Salary Market Related
Location Fourways, Gauteng, South Africa
Introduction
Is the owner of the digital channel architecture capability. The enterprise digital channel architect is responsible for the design, development, delivery and ongoing maintenance of a Group-wide digital channel architecture and related execution roadmap, assuring its continued alignment to the overarching objectives of the business, IT and enterprise architecture requirements.
Job Functions Information Technology
Industries ICT - Information & Communications Technology
Specification
•Strategy Execution & Capability Ownership
•Delivery Planning, Design & Implementation
•Governance & Risk Management
•Architecture Management
•Research & Analysis
Requirements
Qualifications:
•BSc Computer Science or BComm Information Systems / Informatics or a similarly relevant Information Technology degree from a recognized university
•Relevant channel system or related open source certifications e.g. Adobe, SiteCore, Magento, BlueKai & other
•Architecture practice and modelling-related certifications e.g. SOA, TOGAF, Bredemeyer, Zachmann, UML, eTOM, & other
•Architecture tooling certifications & experience e.g. Sparx, Casewise, ARIS, iServer & other.
•Supporting technology or business domain certifications

Experience:
•8+ years’ experience as an architecture practitioner
•5+ years’ experience in channel architecture and solution design
•3+ years’ experience in leading/managing channel architecture teams
•5+ years’ experience in implementing large, mid-size and small integration solutions/projects
•Detailed experience and successful track record in establishing channel architecture capabilities, defining and driving their adoption
•Knowledgeable in the design and construction of common digital channel architectures that enable well-integrated transactional, collaborative and analytical systems – internal, partner and 3rd party integration.
•Experience in driving strategic digital/mobile/online initiatives and digital transformation initiatives (e.g., Digital strategy, omnichannel design, Digital Integration, Digital channel modernization).
•Experience in customer-centered channel design (e.g. UX & CX design and delivery, CVM, A/B Testing)
•Experience with different channel systems and implementations e.g., eCommerce, USSD, online & web platforms, mobile applications, devices, chatbot or other)
•Experience in implementing IT solutions supporting B2B and B2C sales, service & marketing (e.g., CRM, marketing automation, web CMS, DAM)
•Experience with multiple channel design products (e.g., Adobe Experience Manager, Salesforce, GoogleAds and other)
•Understanding of common channel architecture frameworks and standards (e.g., “Liquid Box”, omnichannel, SEO)
•Understanding & experience using data & analytical concepts to support modern channel architectures
•Experience creating channel policies to support standardized design and use of channel systems

Technical Competencies:
•Strong leadership
•Strong Modeling
•Customer focus and service orientation
•Assertiveness
•Planning and organizing
•Cultural diversity sensitivity
•Innovative
•Inquiring mind
•Diplomacy and Tact
•Conscientious

Behavioral Competencies:
•Relationship Building
•Conflict Resolution
•Decision Making
•Critical Appraisal
•Holistic Thinking
•Persuading & Influence
•Coaching
Job Closing Date 30/04/2020
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Last Updated: 13-2-2020 [20.02.01.00]
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