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South Africa

Travel Claims Technician

Company Bryte Insurance Company Limited
Reference # CHT
Published 17/03/2020
Contract Type Permanent
Salary Market Related
Location Johannesburg, Gauteng, South Africa
Introduction
Bryte Insurance Company Limited is the premier, proactive commercial risk specialist in Southern Africa. Applying our unparalleled sector insights, proven expertise and foresight, we partner with customers and brokers to protect their businesses and improve their risk profile across the continent. Bryte Insurance Company Limited approaches customer risk with purpose, proactively working with brokers and customers to enable better risk decisions.

The Bryte Travel Claims Technician will be responsible to process and pay claims timorously and accurately and within policy cover.
Job Functions Client Services
Industries Insurance
Specification
Key Tasks & Accountabilities

Effective processing of claims
•Prioritise daily activities to enable processing and maintenance of all claims
•Check the accuracy of registered claims cover details and add claimant details timeously
•Validate the policy and confirm estimate is accurate, deducting excess to work out estimate of claim through investigating policy cover
•Acknowledge receipt of the claim and provide the claimant with a claim reference number within 24 hrs
•Obtain necessary documents/assessors report and make amendments to estimates ensuring authorization within policy cover
•If required, inform other relevant departments within CPU of claims (e.g. recoveries, salvages, etc)
•Accurate assessment of the claim
•Deal with and ensure resolution of queries on an on-going basis
•Continually update and maintain diary system
•Draw payment on relevant system, ensuring accuracy of banking details, invoice number, VAT numbers, class allocation, client release, etc
•Ensure letters are forwarded to the client / travel agent demonstrating breakdown of payments
•Review all open files every two weeks by assessing check reports and claims not processed report
•If encounter system problems, log calls timeously with relevant department

Effective customer focus and service
•Liaise with internal stakeholders to facilitate problem resolution and efficiency of work activities
•Communicate with stakeholders on a daily basis to inform of progress of claims and claim policy and procedure
•Deal with and resolve any queries relevant to area; if unable to resolve, escalate to manager for resolution
•Represent the organization through maintaining high levels of professionalism, service excellence and customer excellence
•Adhere to internal policies, processes and procedures

Effective adherence to company claims policy, standards and SLA
•Ensure adherence to all company policies at all times
•Complete register accurately on a daily basis
•Ensure adherence to negotiated flexi hours
•Maintain dress code, behaviour and absenteeism
Requirements
Qualifications/Experience:

•Matric/equivalent
•Minimum 3-4 years experience in Travel Insurance Claims
•FAIS Compliance
•COP

Relationships
Internal:
•Internal Assessors
•Document centre
•Travel agents and team leaders
•Policy admin department
•Sales office

External:
•Brokers / Travel Agents
•Clients
•Suppliers
•Loss adjusters
•Assessors

Knowledge:
•Sound knowledge, experience and understanding of short-term insurance specifically the Travel Insurance Industry
•Travel Insurance Claims Handling skills
•Understanding of Zurich philosophy and framework
•Basic insight into group and departmental strategies and business plans
•Clear understanding of Financial Services compliance framework
•Sound knowledge of Zurich organizational structure
•In-depth knowledge and understanding of relevant company policies, processes and procedures
•Sound internal network
•Knowledge of relevant IT systems

Technical Skills
•Computer skills
•Administrative skills
•Telephone skills
•Communication skills


Other Requirements
•Accuracy
•Attention to detail
•Concern for excellence
•Customer service orientation (including assertiveness)
Job Closing Date 27/03/2020
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Last Updated: 13-2-2020 [20.02.01.00]
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