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South Africa

Reception Supervisor

Company Clinix Health Group
Reference # RS0001
Published 30/03/2020
Contract Type Permanent
Salary Market Related
Location Soweto, Gauteng, South Africa
Introduction
The Reception Supervisor will accept full responsibility and accountability to effectively coordinate the Reception/Admissions team in order to provide a timeous and accurate admission and discharge service to both internal and external stakeholders, which meet customer requirements and expectations.
Job Functions Supervisor
Industries Healthcare
Specification
Manage and coordinate all reception staff (hospital/doctor), Switchboard Operator, Admissions Clerks and Porters and Drivers in an effective manner to ensure professional service delivery.
Ensure all reception / admissions activities are fully operational, legible and captured on SAP.
Engage with internal and external clients on documentation required for patient admissions, bed allocation, ward movements and discharge times, newborn registrations on medicals schemes and medical schemes suspension/ decline of authorizations to obtain further information to ensure authorization.
Manage financial risk, by ensuring the collection of co-payments and private patient estimates as per company policies and procedures.
Engage daily with the Finance team regarding banking according to the company cash management standards.
Drive eligibility checks in admissions.
Ensure completeness of documentation required for admission, for each patient.
Ensure any non-validated admissions are escalated and corrected on SAP.
Requirements
Grade 12 or equivalent level of education essential.
Customer-related qualification.
2 to 5 years’ Reception / Admissions experience within a hospital environment.
Previous Reception Supervisor (line management) experience advantageous.
Computer proficiency – SAP or similar.
Job Closing Date 10/04/2020
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Last Updated: 13-2-2020 [20.02.01.00]
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