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South Africa

Paid Social Manager

Company Telesure Investment Holdings
Reference # PSM16/4/20
Published 18/05/2020
Contract Type Permanent
Salary Market Related
Location Gauteng Area, Gauteng, South Africa
Introduction

Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.
Job Functions Marketing
Industries Insurance
Specification
Responsible for developing and implementing social media strategies in order to increase the brands' online presence and improve the marketing and sales efforts. Run the social marketing campaigns through social media platforms and work closely with marketing and sales departments, the brand team as well as with our digital in-house team. Have a finger on the pulse of the latest social media trends and able to execute campaigns accordingly. Drive to change the status quo and build purposeful brands.

Strategy and Roadmap
Create marketing and social media campaigns and strategies, including budget planning, content ideation and implementation schedules.
Create integrated and cost-effective social media strategies.

Social Marketing Plan Execution
Manage large, top-of-funnel digital marketing campaigns and several aspects of the execution plan, such as creating concepts and contents, setting audiences and value propositions, and integrating digital channels. Set and implement social media and communication campaigns to align with
marketing strategies. Set out social media activities and or creative to meet campaign objectives. Stay abreast of micro moments and position the brand to have a presence during those micro moments.

Marketing Campaign Development
Coordinate activities of affiliates agencies and act as their primary point of contact while working within an established SLA to deliver successful
advertising/promotion/other marketing campaigns.

Stakeholder Engagement
Ensure brand consistency in marketing and social media messages by working with various company department members, including advertising, product development and brand management. Communicate TIH's CSI efforts to business.

Social Marketing Capabilities
Explore new opportunities and trends across the social marketing space and support implementation of specific capability-building initiatives outlined in the social marketing capability road map. Grow and expand company social media presence into new social media platforms and increase presence on existing platforms including Facebook, LinkedIn, Twitter and Instagram.

Website Maps and Templates Development
QA our website properties to make sure they are aligned to our social media efforts and communications Provide & QA engaging text, image and video content for social media accounts.

Insights and Reporting
Collect customer data and analyses interactions and visits, use this information to create comprehensive reports and improve future marketing strategies and campaigns. Analyse and report on social media campaigns.

Continuous Improvement
Review existing operations in own area of work and implement improvements in social media strategy. Map out how digital assets will be optimized for the social platforms as well as recommend new assets to internal team for new social platform.

Leadership and Direction
Translate the business goals and objectives to ensure the social strategy is aligned. Develop and grow knowledge and talent within the team in order to stay on top of the latest social media trends.

Personal Capability Building
Research industry-related topics and able to be a thought leader on social media topics. Research consumer markets, monitoring market trends and identifying potential areas in which to invest, based upon consumer needs and spending habits. Stay updated on new products and features and marketing trends and develop own capabilities by formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Budgeting
Manage the content and social media budgets and report on ROI appropriately.

Compliance
Responsible for quality control of the social media content. Knowledgeable on GDPR and POPI rules and regulations and ensuring compliance.

Organisational Capability Building
Provide coaching and guidance to the wider digital marketing stakeholders to develop their social media knowledge.
Requirements
General Education
Grade 12/ SAQA Accredited Equivalent (Essential);
Certifications in Facebook Blueprint; Twitter Flight School; LinkedIn; Instagram (Essential);
Google Ads and Analytics (Advantageous);
Relevant degree and/or Diploma (Advantageous)

General Experience
4 to 5 years social media specialization/management (Essential);
Knowledge of standard and current social media practices (Essential);
Experience within a financial services industry and Ecommerce (Advantageous)

Managerial Experience
2 or more years proven experience as a social media manager to deliver predetermined objectives as specified by more senior managers (Essential)

TASKS
Working closely with and managing social agency partners. Partner with marketing team members to develop integrated efforts across
channels. Work with Marketing Managers and channel peers, as needed, to finalise and agree budgets and volumes and KPI’s. Ongoing audits of the social media channel for each brand and provide insights and recommendations as to how social media messaging can be improved. Contribute to the monthly Digital report, using data to tell stories, and provide actionable insights for team members as well as Marketing Managers and wider
marketing team. Ongoing competitor research.

*SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
Job Closing Date 01/06/2020
   
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Last Updated: 3 days ago [20.05.01.15]
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