South Africa

Benefits Processing Administrator

Company Eskom Pension and Provident Fund
Reference # BPA006
Published 26/06/2020
Contract Type Permanent
Salary Market Related
Location Bryanston, Gauteng, South Africa
Accurately process Eskom Pension Fund claims according to the Pension Fund Rules.
Job Functions Administration
Industries Financial Services

•Perform quality assurance on claim forms and supporting documents received according to applicable workflow, rules and legislation to ensure claims are accurate and compliant.

•Check accuracy of all claim documentation and member information and request additional information if required.

•Verify applicability of member options to Fund Rule and Legislative requirements.

•Capture the member details applicable to the exit event.

•Compare member contribution history and emoluments for the exit period to ensure accuracy of benefit.

•Check the manual calculated Final Average Emoluments are verified to those applied in the exit calculation in all areas.

•Interview dependants for death claims before capturing verified dependants’ information for the monthly pension.

•Once all information is captured, check all member data and values are correctly updated in the member workflow, in order to calculate the member values as per the member’s option.

•Apply for a tax directive where required in accordance with standard procedure.

•Update claim details on the pension system to ensure a one stop service at Call Centre and all other relevant stakeholders.


•Assist business (Call Centre, Payroll, Social Workers & Legal) with enquiries received timeously, to keep stakeholders informed.

•Respond appropriately to enquiries received from external stakeholders, regarding member claims, via e-mail and telephonically.

•Obtain historical information related to member benefit claims, to determine the origination of member values and documents.

•Draft letters to respond to standard enquiries, conveying an appropriate response which is grammatically correct.

•Obtain approval from Supervisor where complex enquiries are received.

•Provide the necessary information to assist SARS with the understanding of the nature of the Fund.


•Assist Supervisor & Manager with on-going projects related to business developments & enhancements.

•Perform system testing when required.

•Visit SARS & maintain a relationship regarding the manual tax directives issued.

•Completed Diploma in administration or retirement funding.

•Senior Certificate preferably with Mathematics or Accounting as a passed subject.

•Certificate of Proficiency (COP) will be advantageous.

•2-4 years job-related experience in Pension Benefits Administration, Processing of Retirement Funds or Employee Benefits.

•Ability to converse in Sepedi, Zulu and Xhosa.

•Knowledge of Pension Funds Act.

•Knowledge of Pension Funds Rules.

•Basic knowledge of tax legislation applicable to pension payouts.

•Knowledge of Benefits Formulae.

•Familiarity with Divorce Act & associated Pension Fund Legislation.

•Excel Intermediate.

•Microsoft Outlook.

•Microsoft Word.


•Excellent verbal and written communication skills.

•Attention to detail.

•Teamwork & Collaboration.


•Analysing & problem solving.

•Customer focus.

•Effective Communication.

•Planning & organising.

•Time Management.

•Coping Under Pressure (Stress Tolerance).

•Learning Orientation.

•Flexibility and Adaptability.

Job Closing Date 03/07/2020
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Last Updated: 30-7-2020 []
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