South Africa

Snr. Claims Consultant

Company Telesure Investment Holdings
Reference # AUZCLAIMS
Published 30/06/2020
Contract Type Permanent
Salary Market Related
Location Dainfern, Gauteng, South Africa
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About TIH

Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.

What we offer

TIH offers an exceptional benefits programme, and competitive compensation packages. You have options for Life Cover, Disability Benefits, Provident Fund, Medical Aid, and more. Office benefits include free undercover parking, free Wi-Fi, ATMs, an onsite gym, subsidised meals, convenience store, coffee shop, an on-site Dischem store, free seasonal fruits – every day, and an Active Access walking programme

An exciting opportunity is available for Snr. Claims Consultant in the Auto& General Australia Division. Do you have at least 3 years solid Claims, with one year short term insurance/ personal lines within a Claims Environment.

We are looking for young vibrant people, that will be comfortable working the Night Shift, want to making a difference and are target driven.
Job Functions Client Services,Communications
Industries Call Centre & Helpdesk
The Snr. Claims Processing Consultant contributes to the organisational goals by closing off Claims within the agreed SLA and ensuring that the highest level of customer service is given.

Job Objectives/Outputs

•To respond to incoming customer calls and provide excellent phone service in lodging claims.
•To obtain complete and accurate information regarding circumstances and damages surrounding the claim.
•To consider relevant factors and make accurate decisions for claim acceptance.
•To provide correct and timely advice to resolve customer queries.
•To act as the first point of contact for client complaints and resolve these through listening and negotiation.
•To assist customers throughout the claims process, setting realistic expectations and providing effective solutions.
•Understanding customer needs and consistently meeting customer expectations.
•To Process claim estimates, adjustments and payments in a timely manner.
•To Liaise with internal stakeholders in Assessing to progress the claim.

•Matric / Grade 12
•3- 4 years Short Term/ Personal Lines Claims experience..
•SAQA Accredited Equivalent -It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

#Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) -As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Employment Equity
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
Internal Applications: This role is graded at C-Lower. Should you apply and you are currently employed at a higher grade and are found successful, your total reward package may be impacted.

Should you not hear from our team in 30 days, kindly consider your application unsuccessful.

Job Closing Date 14/07/2020
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Last Updated: 30-7-2020 []
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