South Africa

Patient Liaison Officer

Company Sage Talent Solutions
Reference # #BM
Published 20/07/2020
Contract Type Permanent
Salary R 250,000.00 - 350,000.00 Annually
Location Pretoria North, Gauteng, South Africa
Our client in the hospital sector is urgently looking for a Patient Liaison Officer for their operations in the Pretoria North area
Job Functions Client Services
Industries Medical
•Conduct daily patient ward rounds and capture findings to ensure patients are content with the patient care and experience
•Promote effective staff, doctor and patient relationships through continuous engagements and interactions
•Fanatical attention to detail to ensure the facility and wards are well maintained using the set brand guideline
•Resolve problems raised by the patients and received through the company’s system diplomatically (Complaints and Conflict Management)
•Facilitate and conduct staff training on customer service and other workshops/ training relevant to improving the patient experience within the hospital
•Assist with planning and executing marketing and public relations initiatives
•Facilitate and conduct visits to the hospital by visitors and stakeholders from outside the Hospital
•Manage and record patient’s concerns also give prompt feedback in nursing hand-over daily meetings
•Manage the compliments and complaints log book
•Grade 12
•A relevant qualification in Marketing and Sales/ Public Relations
•Minimum of 3 years’ experience in a similar environment (customer services)
•Previous experience in a Private Hospital environment will be an advantage
•Computer literate, proficient in MS Office, Word, Excel and Power Point and graphic design programs
•Experience in events management will be advantage
Job Closing Date 03/08/2020
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Last Updated: 30-7-2020 []
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