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South Africa

Quality Analyst (German)

Company Sage Talent Solutions
Reference # OJ202007-1
Published 23/07/2020
Contract Type Permanent
Salary Market Related
Location Cape Town, Western Cape, South Africa
Introduction

Opportunity awaits a diligent, highly organised and motivated German-speaking Quality Analyst to join our client’s team on a new exciting campaign. A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should be able to work well under pressure, stay motivated and want people who understand how to prioritise, people who can meet tight deadlines and communicate you think you have what it takes then we want to hear from you!

Job Functions Analysis,Quality Control
Industries Travel / Tourism
Specification

Responsibilities:

•Calibrating evaluations, produce alignment measure and insight
•Providing direct feedback to evaluators to support improvement in alignment, agree SMART action plans, understand progress to plan and measure improvements
•Driving local quality calibration plan
•Conducting site calibration to ensure consistency across the business
•Supporting calibration accreditation initiative
•Supporting academy accreditation
•Completing complaint investigation and transcript requests
•Capturing continuous improvement opportunities and close loop through effective coaching
•Producing actionable insight and recommendations
Requirements

Requirements:

•Matric or equivalent
•Verbal and written proficiency in German
•Minimum 12 months' experience in a Quality role
•Ability to deliver feedback and effective coaching at Team Manager and Operations Manager level
•Minimum 2 years' experience in travel industry working with a Global Distribution System (GDS), preferably Amadeus or Sabre
•High level of attention to detail when calibrating evaluations
•Experience of the quality framework or working in a quality assured environment
•Strong facilitation and coaching skills
•Proven track record of achieving targets
•Previous or current quality experience (Advantageous)
•Clear credit and criminal records

Job Closing Date 06/08/2020
   
   
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Last Updated: 30-7-2020 [20.07.03.04]
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