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South Africa

Team Leader (German)

Company Sage Talent Solutions
Reference # OJ202007-3
Published 23/07/2020
Contract Type Permanent
Salary Market Related
Location Cape Town, Western Cape, South Africa
Introduction

Are you ready to put your passion for people to work? If you have a love for travel, helping others and can uplift a room of people with your energy and positivity, this could be your moment to shine! If your motivation and positivity is what wakes you in the morning and keeps you going then we want you!

Our client is recruiting German speaking Team Leaders to join an exciting new campaign where your wanderlust and knack for communication will be your driving force to inspire, coach and lead a team of hardworking individuals. Our client wants an overall team player who is always ready to take on responsibilities and recognise hard work. This amazing opportunity allows you to show off those fast typing, multi-tasking, self-motivating soft skills and reveal your true super powers of problem solving and solution, love for sharing knowledge and helping others in this role and step up to the plate by motivating, your team to achieve set goals and targets, delivering excellent customer experience at all times.

Our ideal candidate will be highly responsible, have exceptional time management skills, a critical eye for detail and an infectious positive work ethic and can do attitude. Make your mark and apply today.

Job Functions Client Services
Industries Travel / Tourism
Specification

Responsibilities:

•Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
•Managing workload in a timely and effective manner
•Analysing customer feedback data
•Pursuing quality and assurance initiatives
•Producing business insights
•Presenting recommendations for improvement

Requirements
Requirements:

•Excellent verbal and written English communication skills
•Minimum 2 years' experience in travel industry working with a Global Distribution System (GDS), preferably Amadeus or Sabre (in your application, please ensure your CV indicates the type of GDS experience)
•High level of international geography knowledge
•Exceptional customer care with courteous attitude
•Results orientated with solution driven mentality
•Ability to work weekends and in a shifted environment
•Positive attitude and motivated mindset
•Experience building relationships with ability to motivate and encourage a team
•Understanding how to get the best performance from a team with a genuine interest in working helping your people improve
•Experience of delivering industry-leading customer experience
•Excellent communication, listening, analytical and numeracy skills with strong attention to detail
•Professional, friendly, fair, patient, consistent, open-minded and approachable while also supporting team members
•Ability to analyse data and identify trends
•Good questioning skills so you understand and you are able to take quick and corrective actions when targets are not being hit
•Experience handling difficult or challenging situations and conversations
•PC literate with a good working knowledge of MS Word and MS Excel
•Ability to multi-task and have great organisational skills
•Proven experience of working in a fast-paced operational environment or contact centre experience (Advantageous)
•Experience as deputy team leader, team handling experience or previous experience as a people manager

Offer:

•Market related salary
•Subsidised door to door transport service for all shifts ending after 18:30
•Fantastic employee assistance programme (EAP)
•World class working environment, exercise classes, partly subsidised canteen, access to financial well-being sessions, will writing sessions, stress management sessions and so much more!


Job Closing Date 06/08/2020
   
   
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Last Updated: 30-7-2020 [20.07.03.04]
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