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South Africa

International & Travel Reservations Consultant

Company Beekman Group
Reference # #04/07
Published 04/08/2020
Contract Type Permanent
Location Port Shepstone, KwaZulu-Natal, South Africa
Introduction
Beekman Group, South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Head Office in Port Shepstone. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.
Job Functions Administration,Client Services,Hospitality
Industries Call Centre & Helpdesk,Hospitality,Hotel / Catering / Hospitality / Leisure,Travel / Tourism
Specification
International & Travel Reservations Consultant - Ref # 04/07

Facilitate International exchange bookings, local and international travel services (such as flights, hotel bookings and car hire), relevant to the Group’s business requirements, as well as attend to other customer “lifestyle” queries ensuring that delivery is efficient and service oriented.

Key Performance Areas:
• Manage all international exchanges and travel related requests, both verbal and written, with minimal supervision.
• Use various flight booking platforms, including Galileo, to ensure best flight options for external and internal clients is booked/quoted.
• Adopt a service-orientated approach when assisting with travel requests, in compliance with agreed service delivery standards.
• Manage inbound calls, and ensure that Call Centre performance standards are maintained.
• Provide accurate daily, weekly & monthly management reports within required deadlines.
• Make recommendations to management to enhance the current travel services offer (where applicable).
• Provide after-hours travel support, when required.
Requirements
Position Requirements:
• Galileo certification (or attend required training)
• Matric
• Current Travel Experience and a Minimum of 2 years relevant experience, in a travel services environment
• Highly computer literate

Person Requirements:
• Excellent interpersonal skills
• Excellent communication skills, both verbal and written
• Strong attention to detail
• Self-motivated
• Ability to work under extreme pressure
• Ability to work with multiple tasks simultaneously
• Good administrative and planning skills
• Ability to work independently, and as part of a team
• Commitment to delivering service that exceeds our customer’s expectations.

The successful candidate will be required to work shifts, including Saturdays.

Only short-listed candidates will be contacted.
Job Closing Date 07/08/2020
   
   
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Last Updated: 30-7-2020 [20.07.03.04]
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