South Africa

Liabilities Broker Development

Company Telesure Investment Holdings
Reference # LBD20/07/30
Published 30/07/2020
Contract Type Permanent
Salary Market Related
Location Gauteng Area, Gauteng, South Africa
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.
Job Functions Business Development
Industries Insurance
Build, maintain and enhance relationships with new and existing traditional Brokers by offering the entire value chain of TIH, in order to ensure profitable sales growth in this market.

Broker Relationships Development
Execute on the Broker sales strategy to achieve targeted financial results by developing and implementing a Broker contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues and complaints to the senior managers and ensuring that the customer receives an appropriate and speedy response.

Broker Customer Service
Provide a quality service to Brokers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems. Where relevant, effectively manage the entire Broker's portfolio, including but not limited to sales, leads, closing, cancellations, premium income, and claims ratios in line with business objectives and compliance requirements. Ensure Broker's are continuously up to date with regards to training, products and processes across TIH's entire value chain, in order to drive sales and ensure adherence to business and statutory requirements. Deliver on TCF principles in alignment with regulatory requirements.

Broker Needs/Experience Research
Contribute to the understanding of Broker segments, trends, needs, and expectations by reporting and providing feedback on client interactions. Ensure that possible constraints for Brokers are constantly assessed and that ideas for improvement are given to business using fact based evidence to enhance growth and ‘deal making’ opportunities.

Performance Management
Deliver new business development sales targets and ensure quarterly targets are met and provide guidance to Brokers/External Partners to ensure sales targets are met. Ensure growth of the entire Broker portfolio by monitoring each Broker's monthly performance by providing them with their portfolio performance stats.

Data Collection & Reporting
Produce accurate reports for others by collecting data using pre-set tools, methods and formats and inputting it into standard formats. Generate daily, weekly and monthly tracking report on respective activities.

Network of Influence
Participate actively in the development and nurturing of networks and relationships internally and externally by attending all the necessary industry functions.

Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, competitors, external regulation, and industry best practices through ongoing education, attending events and reading specialist media.

Operational Compliance
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Manage & mitigate risks i.e. reputational, quality of business, commission, legislation and fraud, by ensuring sound business practice, procedures and controls are implemented and adhered to within panel of Brokers/External Partners.
General Education
Grade 12/ SAQA Accredited Equivalent (Essential);
Regulatory Examination and relevant short term personal lines and business qualifications (e.g. Business Insurance) (Essential);
All relevant FAIS requirements (Essential); Relevant CPD accreditation (Essential)
B.Com/Higher Diploma or equivalent business related qualification (Advantageous)

General Experience
3 - 5 years experience in an Insurance sales or key account management role (Essential);
3- 5 years specialist liability experience in the Insurance industry (Essential)

*SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

Financial Sector Conduct Authority (FSCA)** competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are always and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Employment Equity

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

Internal Applications: This role is graded at C-Lower. Should you apply and you are currently employed at a higher grade and are found successful, your total reward package may be impacted.

Should you not hear from our team in 30 days, kindly consider your application unsuccessful.

Unlock your greatness & be unstoppable

About TIH

Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.

What we offer

TIH offers an exceptional benefits programme, and competitive compensation packages. You have options for Life Cover, Disability Benefits, Provident Fund, Medical Aid, and more. Office benefits include free undercover parking, free Wi-Fi, ATMs, an onsite gym, subsidised meals, convenience store, coffee shop, an on-site Dischem store, free seasonal fruits – every day, and an Active Access walking programme
Job Closing Date 06/08/2020
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Last Updated: 30-7-2020 []
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