|Company||Telesure Investment Holdings|
|Location||Fourways, Gauteng, South Africa|
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.
|Job Functions||Call Centre,Management|
|Industries||Call Centre & Helpdesk,Financial Services,Insurance|
JOB PURPOSE Strategically implement operational plans to achieve the required sales KPI's.
Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).
Plan, schedule and review workload to improve productivity by measuring results against targets. Ensure that operational activities are consistently executed according to operational and quality standards and manage exceptions proactively to meet or exceed customer expectations.
Ensure that the overall area of responsibilities people indicators e.g. absenteeism, turnover and employee engagement results remain at a healthy level in accordance with benchmarks.
Program Realization of Business Benefits
Develop and manage the delivery of a plan to evaluate and track business benefits and to identify actions needed to maximize these. Initiate, co-ordinate and manage any assigned projects in accordance with business requirement or functional area responsibility to ensure successful implementation of business change initiatives that will support continuous improvement.
Leadership and Direction
Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.
Project and Program Stakeholder Engagement
Develop and implement stakeholder engagement plans for projects to identify relevant stakeholders, to develop positive stakeholder relationships.
Engage with all relevant people/other departments in the business and coordinate relevant inputs (people, systems and processes) to achieve or improve the required results (on time and according to the relevant quality standards).
Work Scheduling and Allocation.
Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.
Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these in order to improve individual and operational performance. Take appropriate corrective action and ensure that non-conformance and variances within the function is rectified as a high priority.
Continuously monitor and review the operational standards (Operating
Procedures) to maintain the correct quality of operational activities and stimulate
Budgeting & Costing
Control all associated operational cost in accordance with the annual budget.
Formulate the annual budget for the area of responsibility.
Work within existing development framework to build own capabilities and those
of direct reports.
Establish goals and objectives for self and team and implement and measure
accordingly to support or improve job performance (experience, ability,
competence). Conduct and actively participate in Talent Management and Succession process and the development of identified talent. Provide a quarterly forward gearing plan to HR in order to support company demand planning for
training and recruitment activities.
Ensure that all recruitment and employment is carried out in accordance to company policy and procedure and in compliance with current employment legislation. Deliver on Treating Customers Fairly principles in alignment with regulatory requirements.
Data Collection & Analysis
Conduct research using primary data sources and select information needed for the analysis of key themes and trends.
Grade 12/ SAQA Accredited Equivalent (Essential); Relevant 3 year Business
Management or insurance industry related degree in management (Essential)
5 or more years sales experience in a decision making position, within a financial services industry (Essential)
3 or more years experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Essential)
ADDITIONAL INFORMATION SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered
Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
Internal Applications:Should you apply and you are currently employed at a higher grade and are found successful, your total reward package may be impacted.
Should you not hear from our team in 30 days, kindly consider your application unsuccessful.
Unlock your greatness & be unstoppable
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
What we offer
TIH offers an exceptional benefits programme, and competitive compensation packages. You have options for Life Cover, Disability Benefits, Provident Fund, Medical Aid, and more. Office benefits include free undercover parking, free Wi-Fi, ATMs, an onsite gym, subsidised meals, convenience store, coffee shop, an on-site Dischem store, free seasonal fruits – every day, and an Active Access walking programme
|Job Closing Date||09/08/2020|