South Africa

Sales Team Manager (Inbound & Outbound)

Company Telesure Investment Holdings
Reference # 1L1022
Published 06/01/2021
Contract Type Permanent
Location Johannesburg, Gauteng, South Africa
Manage and coordinate the sales function including sales support and
training, national sales, and key account sales to meet business requirements.
This position is governed by internal and external policies and frameworks
Job Functions Management,Sales
Industries Insurance

Leadership and Direction

Explain the action plan to support the sales agents in their understanding of
what needs to be done and and how this relates to the broader business plan
and the organization's strategy, mission and vision; motivate people to achieve
business goals.

Performance Management

Monitor the performance of the team; allocate work and review completion, take
appropriate corrective action to ensure timeliness and quality; contribute to
formal individual performance management and appraisal.

Organizational Capability Building

Use the organization's formal development framework to identify the team's
individual development needs. Plan and implement actions to build their
capabilities. Provide training or coaching to others throughout the organization in
own area of expertise to enable others to improve performance and fulfill
personal potential.

Customer Relationship Management (CRM) Data

Ensure that the sales agents maintain up-to-date customer relationship
management data, identifying and resolving issues.
Operational Compliance
Identify, within the team, instances of non-compliance with the organization's
policies and procedures and/or relevant regulatory codes and codes of conduct,
reporting these and escalating issues as appropriate.

Personal Capability Building

Maintain an understanding of accreditation, external regulation, and industry
best practices through ongoing assessments, training and education.
Data Collection & Analysis
Collate and analyze data using pre-set tools, methods and formats. Involves
working independently.
General Education

Grade 12/ SAQA Accredited Equivalent (Essential)
FAIS recognized qualification or Wealth Management Qualification (Essential);
RE 5 (Essential); Degree/Diploma in Business Management (Advantageous)

General Experience

3 or more years experience in a sales call centre environment (Essential); 2
years Long-term Insurance experience (Essential)

Managerial Experience

3 or more years experience supervising and directing people (Essential)

Additional requirements:

SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and
its subsidiaries with certified evidence that their qualification(s) meet the
equivalent NQF level required for this role at time of application. As a registered
Financial Service Provider, we are mandated to ensure that all our
representatives are and remain fit and proper at all times. By applying for this
role, you consent to having your relevant qualification and or accreditation or
confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified.

Employment Equity

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

Should you not hear from our team in 30 days of your application, kindly consider your application unsuccessful.

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About TIH

Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.

What we offer

TIH offers an exceptional benefits programme, and competitive compensation packages. You have options for Life Cover, Disability Benefits, Provident Fund, Medical Aid, and more. Office benefits include free undercover parking, free Wi-Fi, ATMs, an onsite gym, subsidised meals, convenience store, coffee shop, an on-site Dischem store, free seasonal fruits – every day, and an Active Access walking programme
Job Closing Date 27/01/2021
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Last Updated: 30-7-2020 []
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