South Africa

Commercial Manager

Company Herotel
Reference # JP001
Published 23/12/2020
Contract Type Permanent
Salary Market Related
Location Nationwide, Nationwide, South Africa
Applications are invited for the above-mentioned positions. These positions will be based in the following regions/hub:

Northern Hub (Tzaneen / Hoedspruit / Middelburg / Nelspruit); North Western Hub (Klerksdorp / Potchefstroom); Central Hub (Pretoria); South-Eastern Hub (Port Elizabeth); and Eastern Hub (East London).

These individuals will report to the National Commercial Manager.

PURPOSE OF THE ROLE: A Commercial Manager drives business growth – customers, revenue, and ARPU. They identify areas of the organization that can be expanded and developed.
Job Functions Business Development,Entrepreneurship ,Management,Management Consulting,Project Management,Senior Management
Industries Ecommerce,ICT - Information & Communications Technology,Telecommunications
Key Performance Areas would include, but are not limited to:
•Planning and Analysis
oBusiness plan and budget – Develop and updating the annual business plan and budget (specifically as it related to customer growth and retention) along with the fibre and production partners in the hub.
•Competitive landscape analysis and reporting
oMain competitors (incumbent and pending new entries)
oAnalysis of the competitive nature of our product and price strategy.
•Develop tactical customer growth and retention strategies for the hub (WHERE and WHAT to sell and HOW to sell it)
•Training and development of functional heads
oEnsure HOD/Team leads in all areas understand their objectives.
oEnsure best practices understanding and adoption through training of HOD/Team lead.
•Customer care
oAnalyse customer care information and NPS for discussion in the hub.
oFeedback to the production partner for the improvement of quality of network or quality of helpdesk support.
•Performance against set KPI (from budgets and group national Balanced Score Card).
•Sales: Ensure a successful lead-2-receipt process. Identify appropriate market segments and channel strategies. Ensure the National Support Office and regional marketing activities are aligned to sales activity.
•Retention: Ensure proactive retention initiatives. Ensure proper process management of canceled and suspended customers.
•Debtors: Revenue assurance through accurate and timely billing and collections.
•Customer experience: Drive the improvement of NPS across the hub.
•Compliance with business rules, standards, and policies.
•Maintain efficient partnerships with production and fibre hubs by utilizing Partnership agreements.
•Responsible for reporting, analysis, and BI.
The successful candidate must have the following experience/skills: -
•Proven leadership and management skills, managing distributed teams
•Strong communication and interpersonal skills
•Excellent project management skills
•Ability to delegated tasks and supervise others
•Great multi-tasking abilities and attention to detail

•Bachelor’s degree (relating to the field) would be advantageous
Job Closing Date 17/01/2021
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Last Updated: 30-7-2020 []
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