|Company||Telesure Investment Holdings|
|Location||Dainfern, Gauteng, South Africa|
Inbound or outbound sales aggregation based on leads and campaigns. Initiate
the customer relationship and meet various KPIs. Connect with the customer,
conduct needs analysis and offer the customer solutions. Need a solid
knowledge of products, their characteristics and benefits, the market as well as
focus on revenue growth of the Hippo brand.
Sales Opportunities Creation
-Identify potential customers by obtaining information, and recommendations
from multi-media call to action and affiliate campaigns as well as inbound
-Explore cross sell and referral opportunities.
Customer Needs Clarification
-Set clear objectives for each sales call; use standard materials to make a
presentation to the customer; and ask relevant questions to assist in decision
making and to identify and respond to areas requiring further information or explanation.
Sell Customer Propositions
-Identify the products or services that best meet the customer's needs, use
personal expertise to propose quantities within standard operating systems,
policies and procedures. Explain the selection to the customer, influence the
customer to make a brand selection with the best benefits to meet customer
Customer Relationships Development
-Make calls (by telephone or in person) and maintain inbound responsiveness to
develop new customer relationships and maintain existing ones.
Customer Relationship Management (CRM) Data
-Schedule follow-up actions and enter relevant information into the customer
relationship management system after each contact with a customer to create a
call plan and to ensure that the organization has quality data to enable effective
customer retention and business development activities.
-Prioritise own workflow and ensure work is completed to the required standards
of quality and timeliness; use performance management systems to improve
personal performance to meet KPI's.
Develop working knowledge of the organization's policies and procedures and of
regulatory codes and codes of conduct relevant to own work, adhering to
mandatory procedures to ensure own work is undertaken to the required
Personal Capability Building
-Develop own capabilities by participating in assessment and development
planning activities as well as formal and informal training and coaching. Develop
and maintain an understanding of products, relevant technology, external
regulation, and industry best practices through ongoing education.
Internal Client Relationship Management
Build effective working relationships within the internal client organization,
delivering high-quality professional services with guidance from senior
-Provide technical guidance when required to maximize the volume and value of
Verbal and written Communication
-Use clear and effective verbal communication skills to express ideas, request
actions and formulate plans or policies.
-Support business processes by understanding and effectively using
standard office equipment and standard software packages.
Outlook - Basic; IEX- Basic; Dialer; Proficient in MS Office; Aggregation
Systems; Hippo Website Navigation.
Action Planning and work scheduling
-Develop appropriate plans or perform necessary actions based on
recommendations, requirements and achieve performance targets by optimizing
-Use clear and effective writing skills to express ideas, request actions and
formulate plans or policies.
-Communicate with other people by speaking in a clear, concise and compelling
Matric /Grade 12 or SAQA Accredited Equivalent (Essential);
FAIS recognized qualification (Advantageous); Regulatory Exam 5
1 year or more in a contact centre sales environment (Essential)
SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and
its subsidiaries with certified evidence that their qualification(s) meet the
equivalent NQF level required for this role at time of application. As a registered
Financial Service Provider, we are mandated to ensure that all our
representatives are and remain fit and proper at all times. By applying for this
role, you consent to having your relevant qualification and or accreditation or
confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified.
|Job Closing Date||09/03/2021|