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South Africa

Virtual Sales Account Manager - (Mobiles-Postpaid)

Company Talksure
Reference # VSAM-14.12.2020-1
Published 06/01/2021
Contract Type Contract
12 Months
Salary Market Related
Location Roodepoort, Gauteng, South Africa
Introduction
Purpose of the job:

To maintain and grow a portfolio of corporate clients by driving New Acquisitions and Upgrades as well as reduce churn. This role will exercise your abilities in both as a Hunter and a Farmer within the mobile space. You should work to satisfy customer needs and requests, respond to their queries in a timely manner and aspire to deliver an overall positive customer experience. Achievement of Sales targets and customer satisfaction is key to your success in this role.
Job Functions Business Development,Sales
Industries Call Centre & Helpdesk,Sales,Telecommunications
Specification
Responsibilities:

Target Achievement:

• Achieve individual sales target for new business and retention's/upgrades

Cold calling:

•Ability to acquire new clients
•Ability to up-sell and cross–sell
•Strong focus on acquisitions


Customer Relationship management:

•Responsible for developing relationships with the assigned customer base
•Maintain and grow existing client base
•Conduct customer account analysis
•Maintain, build and service relationships on a regular basis

Query management:

•Identify, address and resolve concerns / queries
•Provide feedback to customers within 24hrs

Reporting:

•Provide weekly pipeline report
•Provide daily activity and sales report
•Monthly Base report to be provided

Processes and Procedures:

•Ensure all policies and procedures are adhered to
•Ensure all interactions are captured on the relevant systems in the approved manner
Requirements
Requirements:

•Matric / Senior Certificate or equivalent (Minimum)
•Proficient in MS Office (All packages)
•Clear ITC and No Criminal Record
•1-2 years’ recent Experience as a B2B sales executive/account manager within the mobile industry (post-paid)
•1-2 years recent Telecommunications product and industry knowledge specifically in mobile
•Proven track record in the form of Commission and/or Awards, Accolades


Candidate Characteristics Required:

•Candidate needs to be a vibrant individual that will adapt to the already-existing energetic and fast paced environment
•Strong Sales ability coupled with business acumen
•Excellent presentation skills
•Communication skills
•Decision making skills
•Excellent interpersonal skills
•Time management skills
•Ability to formulate, set and manage goals and objectives
•Ability to cope with high pressure levels and manage stress effectively
•Excellent telephone and email etiquette
•Strong relationship building, account planning and process competence skills
• Telecommunications product and industry knowledge


Salary Information:

A lucrative commission structure with basics up to R15k depending on skill, experience and proof of income.

Contract type:

Fixed term flexi contract

Please note that if you meet the minimum requirements for the role we will be in contact with you, however should we not contact you by close of this advert please consider your application unsuccessful.
Job Closing Date 15/01/2021
   
   
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Last Updated: 30-7-2020 [20.07.03.04]
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