South Africa

Credit Controller: Residential

Company City Property Administration (Pty) Ltd
Reference # LC008
Published 13/01/2021
Contract Type Permanent
Salary Market Related
Location Pretoria, Gauteng, South Africa
City Property Administration (Pty) Ltd is a residential and commercial property management company that has been operating since 1968 with their headquarters in Pretoria and a supporting office in Johannesburg. City Property transforms buildings and injects fresh vitality into our inner cities. We provide sophisticated, modern and cosmopolitan retail spaces, offices, warehouses and apartments that ensure that those who live and work in the CBD enjoy the best South Africa’s cities have to offer.

The Credit Control Department in Pretoria has a position for a Credit Controller: Residential. If you believe you meet the requirements for this position then we would appreciate your application.
Job Functions Accounting,Administration
Industries Facilities & Property Management
Primary Duties:
The successful candidate’s responsibilities will include, but not be limited to:
•Follow up and collect all outstanding monies from current and ex-tenants who are in arrears for rental payment regularly
•Negotiate on payment arrangements
•Provide statements to relevant parties when required
•View banking unallocated and suspense accounts for payments received with incorrect reference numbers and send correct information to banking
•Carry out recons on outstanding tenant queries
•Update Tenant Reports on Budget Packs
•Provide feedback on arrears on a monthly period
•Ensure that all files handed over to the Legal Department are accurate and complete
•Reconcile tenant accounts & ensure proper feedback is provided including credit balances
•Send out the appropriate arrears letters
•Prepare adverse listings on credit bureaus in respect of defaulting tenants
•Prepare bad write offs per company policy and department procedure
•Update the notes regularly on the arrears report and system
•Ensure that all instructions are issued timeously where adjustments to tenant accounts are made
•Update and correct tenant information as required
•Attend the meetings with the Credit Control Manager as and when required
•Attend to tenant cases including CRM cases timeously & effectively
•Communicate on a regular basis with the Property Manager regarding problematic tenants

Qualifications & Experience:
1.Matric qualification required with Accounting as a subject.
2.Related Financial qualification preferred.
3. 2-3 years Credit Control experience
Skills & Knowledge Required:
1.Basic knowledge of MDA preferred.
2.Basic Accounting knowledge.
3.Understanding of reconciliation.
4.MS Office:
a.MS Word – Basic
b.MS Excel – Basic
c.MS Outlook – Basic
5.Good communication skills.
6.Good telephone etiquette.
Personal Attributes:
1.Problem solving – find solutions when emotions are involved.
2.Reality testing – be objective; see things as they really are.
3.Impulse control – resist or delay impulse to act.
4.Flexibility – adapting emotions, thoughts and behaviors.
5.Stress tolerance – coping with stressful situation.
6.Interpersonal relationships – building mutually satisfying relationships.
7.Empathy – understanding & appreciating how others feel.
8.Independence – be self-directed and free from emotional dependency.
9.Assertiveness – communicating feelings and beliefs; being non-offensive.
10.Social confidence – be self-assured and at ease with people in all types of social situations.
11.Persuasion – negotiating, selling, influencing and attempting to persuade people or trying to change the point of view of others.
12.Persistence – sticking with tasks, not giving up, dislike leaving things unfinished.
13.Rule following – adhere to rules and strictly follow work regulations.
14.Attention to detail – focus on details, strive for perfection and be well organized.
Job Closing Date 21/01/2021
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Last Updated: 30-7-2020 []
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