Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of
South Africa’s leading financial long and short term insurance providers. Our
portfolio includes South Africa’s most loved and recognisable brands such as 1st
for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee
Benefits Administration via our Hippo Advisory Services, which includes health
insurance, provident fund and group life administration. Hippo is South Africa's
first comparison website and compares insurance, other personal finance
products, travel, health, money, travel, cars from a range of South African
brands. We’re pioneers with a hunger for the best, bringing customer-focused
innovation and service excellence to the financial services industry. We’re an
undivided team of diverse thinkers and doers who believe in leading through
technology and pushing beyond limits.

Responsible for various research initiatives and project management thereof for
the business. Plan, develop, or conduct surveys. Analyze and interpret the
meaning of survey data, determine survey objectives, or suggest or test
question wording.

Research
Achieve specific goals for a designated part of a research program. Involves
working within established research systems.
Manage various research initiatives and ad-hoc research projects within the
business on an on-going basis.
Responsible for research design, questionnaire design, sampling and activation
of research projects.
Adherence to research best practice (ethical and design principles considered).

Project, Program and Portfolio Management
Contribute to the delivery of projects, carrying out specified project activities
within defined time and quality parameters and ensuring adherence to the
prescribed project management methodology.
Manage all research projects by keeping business informed on the progress of
the project and manage any issues that arise.

Data Collection & Analysis
Conduct research using primary data sources and select information needed for
the analysis of key themes and trends.
Analyse quantitative and qualitative data sets.

Insights and Reporting
Present the research findings to the relevant business unit including relevant
recommendations.
Produce results based on the findings of the research.

Horizon Scanning
Develop and maintain an understanding of current technology, database
management, and/or programming practices through ongoing education,
conference attendance, and industry press.
Remain involved and informed regarding products available in the market to
address needs across different business areas (marketing, service, product
development etc.).

Information and Business Advice
Resolve queries from internal or external customers or suppliers by providing
information on complex processes and the related policies, referring to others
where necessary for interpretation of policy.
Integrate different information sources (primary and secondary) to give business
a single view of the customer (marketing, service, product development and
other BUs considered).
Assist business in formulating action plans based on the research to address the
original research objective.

Personal Capability Building
Develop own capabilities by participating in assessment and development
planning activities as well as formal and informal training and coaching. Develop
and maintain an understanding of relevant technology, external regulation, and
industry best practices through ongoing education, attending conferences, and
reading specialist media.

Supplier Management
Provide information and administrative support to resolve incidents and answer
queries from suppliers and internal customers in a timely manner.
Brief external research houses on requirements for outsourced research
projects.
Act as the liaison between the research house and business to provide
information and answer questions from either party throughout the project’s life
cycle.

Grade 12/ SAQA Accredited Equivalent (Essential);
Relevant 3 year degree in Psychology, Research or Marketing (Essential); Honors degree (Advantageous)
2 years research experience (Essential); Market research exposure (Essential);
Exposure to Project Management (Essential); Experience at a Research House
(Advantageous)