|Company||Auto & General|
|Location||Johannesburg, Gauteng, South Africa|
Inbound or outbound policy sales, based on leads and campaigns. Initiate the
customer relationship and meet various KPIs. Connect with the customer,
conduct needs analysis and propose customer solutions. Needs a solid
knowledge of products, their characteristics, and market as well as focus on
growth of the brand.
Customer Relationships Development
Make calls by telephone to allocated customers to develop new relationships or
either as a first point of contact.
Customer Needs Clarification
Set clear objectives for each sales call or meeting; use standard materials to
make a presentation to the customer; and ask relevant questions to evaluate the
customer's level of interest and to identify and respond to areas requiring further
information or explanation.
Sell Customer Propositions
Identify the products or services that best meet the customer's needs, use
personal expertise to propose quantities within standard operating systems,
policies and procedures. Explain the selection to the customer, influence the
customer to make a purchase with the best benefits and solutions to meet
Develop working knowledge of the organization's policies and procedures and of
regulatory codes and codes of conduct relevant to own work, adhering to
mandatory procedures to ensure own work is undertaken to the required
Customer Relationship Management (CRM) Data
Schedule callback and enter relevant information into the customer relationship
management system after each contact with a customer to create a call plan and
to ensure that the organization has quality data to enable effective customer
retention and business development activities.
Prioritise own workflow and ensure work is completed to the required standards
of quality and timeliness; use performance management systems to improve
personal performance to meet SLA.
Personal Capability Building
Keep abreast with current changes in internal policies and procedures, external
regulations which is facilitated by the online training system and tracked by a
Sales Opportunities Creation
Identify potential customers by obtaining information, referrals, and
recommendations from existing customers.
Works with guidance (but not constant supervision) to maximize the volume and
value of direct sales.
Verbal and written Communication
Uses clear and effective verbal communications skills with guidance (but not
constant supervision) to express ideas, request actions and formulate plans or
Supports business processes with guidance but not constant supervision by
understanding and effectively using standard office equipment and standard
Outlook - Basic; AS 400 - Intermediate; Apollo- Intermediate; IEX- Basic.
Action Planning and work scheduling
Works with guidance (but not constant supervision) to develop appropriate plans
or perform necessary actions based on recommendations, requirements and
achieve performance targets by optimizing work scheduling.
Uses clear and effective writing skills with guidance (but not constant
supervision) to express ideas, request actions and formulate plans or policies.
Matric / Grade 12 or SAQA Accredited Equivalent (essential)
Regulatory Exam 5 (advantageous)
1 year telephonic sales experience (essential)
ADDITIONAL INFORMATION SAQA
Accredited Equivalent - It is the onus of the applicant to provide TIH and
its subsidiaries with certified evidence that their qualification(s) meet the
equivalent NQF level required for this role at time of application. As a registered
Financial Service Provider, we are mandated to ensure that all our
representatives are and remain fit and proper at all times. By applying for this
role, you consent to having your relevant qualification and or accreditation or
confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified.
|Job Closing Date||26/01/2021|