South Africa

Senior Collections Specialist - 1Life

Company Telesure Investment Holdings
Reference # SCS-1Life12/01/21
Published 12/01/2021
Contract Type Permanent
Salary Market Related
Location Gauteng Area, Gauteng, South Africa
To design, build and govern the application & implementation of predictive models to enable the business to manage risk and generate revenue. Analyses and optimize processes, inform strategic decisions, monitoring implementation of business decisions, recommend enhancements through statistical modelling and data analysis. Coach and mentor analysts.
Job Functions Senior Management
Industries Insurance
Strategy Formation & Implementation
Develop tactical plans for optimizing resources and assets being managed within a given area or department. New strategy development including data-driven analytics, test design, and rollout plan. Assist in development of segmentation and advanced analytics to drive different treatments and strategies. Drive profitability assessment of Collection and recovery strategies through risk / return analysis using financial modelling. Work with internal and external operations teams to define specific treatments to
be allocated by strategy. Review strategy changes from conceptual design to analytical sizing to test design to stakeholder buy-in to implementation to interpretation of results

Insights and Reporting
Set and lead execution of the data and analytics reporting plan, creating strategies and templates to report data in a meaningful way. Create, present, and communicate high-impact data and analytics insights and recommendations to critical internal and external stakeholders. Govern the application, implementation and monitoring of predictive models to enable the business to manage risk.
Analyses and optimize processes, inform strategic decisions, monitoring implementation of business decisions, recommend enhancements through statistical modelling and data analysis. Monthly performance reporting incorporating performance reads of different strategy changes and new initiatives.

Data Collection & Analysis
Use data from a wide range of sources to analyze key themes and identify possible impacts on the business. Segmentation, ad hoc analytics, financial modelling, and test design to support decisioning within collections and recovery. Sourcing and management of data sets to support strategy function.

Stakeholder Engagement
Identify and manage stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions. Manage relationships with internal and external stakeholders to ensure consistent, accurate, aligned and valid data is available. Identify reporting needs with the relevant role players. Act as the SME and manage all engagement and delivery in collaboration with Actuarial team. Cultivate and manage objective working relationships with a variety of stakeholders like technical, business, project managers and testing analysts in the recommendation of strategic business solutions.

Improvement / Innovation
Initiate, formulate and implement new business practices within a specific discipline while managing the development and/or delivery of a significant element of the organization's change management program. Increase operational efficiency and suggest solutions to enhance cost effectiveness Identify process improvements for Cost Savings, Revenue Generation or Efficiency improvements for the business through analytical methods. Ensure implementation of modelling processes and drive implementation of innovation within the modelling environment. Definition, development and maintenance of practice policies, procedures, standards and frameworks to innovatively and effectively manage practices and processes.

Change Management
Manage the development and/or delivery of a significant element of an organizational change management initiative for a substantial department/area.

Personal Capability Building
Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media. Maintain awareness of relevant legislation and industry best practices to provide proactive advice and solutions to relevant stakeholders.

Data Management
Manage key aspects of the data management system with guidance from senior colleagues. This includes being responsible for developing or operating key elements of the system.

Regulatory & Compliance Management
Investigate all kinds of incidents and reports, and provide expert advice to more senior colleagues. Minimize risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented.
General Education
Grade 12/ SAQA Accredited Equivalent (Essential);
Degree in statistics, actuarial science, Mathematics or Business Management (Essential)

General Experience
5 or more years in a similar role with a key focus on analytics, statistics and reporting (Essential); 5 or more years experience and knowledge of the financial insurance industry (Essential); Experience on data modelling tools (QlikView, PowerBI etc) (Advantageous)

*SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

Financial Sector Conduct Authority (FSCA)** competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are always and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Employment Equity

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.

Should you not hear from our team in 30 days, kindly consider your application unsuccessful.

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About TIH

Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.

What we offer

TIH offers an exceptional benefits programme, and competitive compensation packages. You have options for Life Cover, Disability Benefits, Provident Fund, Medical Aid, and more. Office benefits include free undercover parking, free Wi-Fi, ATMs, an onsite gym, subsidized meals, convenience store, coffee shop, an on-site Dischem store, free seasonal fruits – every day, and an Active Access walking programme
Job Closing Date 19/01/2021
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