EN
v
South Africa

Team Leader – Call Centre (Etlin - JHB)

Company Etlin International
Reference # TLCC202101-J
Published 25/01/2021
Contract Type Permanent
Salary Market Related
Location Johannesburg, Gauteng, South Africa
Introduction

Etlin International Trading (Pty) Ltd is a leading meat importer in South Africa. We have full control over every aspect of operations from manufacturing/supply/import until the last box is delivered to the customer.

Etlin is recruiting for a Team Leader for the Call Centre based in Johannesburg.

Job Functions Call Centre
Industries Freight / Shipping / Transport / Import / Export
Specification

POSITION PURPOSE
Purpose of this position is to supervise the day-to-day operations of the Call Centre; supervise the “just in time replenished stock”, train and develop direct reports, drive performance excellence by investing in own personal development and living the Etlin value and adhering to all the policies and procedures.

KEY PERFORMANCE AREAS/OUTPUTS/RESPONSIBILITIES
•Supervise the day-to-day operations of the Call Centre
•Supervise the “just in time replenished” stock
•Train and develop direct reports
•Drive performance excellence
•Invest in personal development
•Living the Etlin values and adhere to all the policies and procedures
Requirements

QUALIFICATIONS
Minimum: Matric (Grade 12)
Preferred: Diploma in Call Centre Management

EXPERIENCE
Minimum: 2-3 years of experience as an Outbound Call Centre Team Leader with experience in CRM and performance management on a micro-management level.
Preferred: More than 3 years’ experience in an Outbound Call Centre as a Team Leader in a Telesales industry

TECHNICAL COMPETENCIES
Knowledge/Understanding:
•Meat cuts knowledge
•Frozen Food knowledge
•Business and Financial acumen knowledge
•Knowledge of return policies
•Quality service knowledge
•FMCG (Fast Moving Consumer Goods) knowledge
•Retail change and promo structure knowledge
•Wholesale & Distribution
•Relevant systems knowledge will be a preference

LEGAL REQUIREMENTS
•Valid Code B driver’s license and own transport
•Clear Criminal Record

Job Closing Date 31/01/2021
   
   
Share on
 
Last Updated: 22 days ago [21.02.01.15]
Webserver: SkillsMap (NLBC)