South Africa

Senior Technical Support Engineer

Company IsoMetrix
Reference # STSE002
Published 09/02/2021
Contract Type Permanent
Salary Market Related
Location Canada, Canada, Canada
IsoMetrix, a fast-growing South African company with international offices in North America, Australia and the UK,
is a leading provider of software solutions for Governance, Risk and Compliance management and reporting.
We are looking for a candidate with suitable qualifications and experience to join our dynamic and passionate
team in an IT development environment.

The IsoMetrix DNA encompasses the following core values and behaviours:
• Own It!
• Do the right thing
• Embrace Ideas
• Win together
• Think Beyond
Job Functions Technical
Industries IT - Information Technology
Main purpose of Job:
Provide technical support to internal departments and clients.

Primary responsibilities:
Support and installation on all versions of IsoMetrix including as well as:
• IIS Administration and Troubleshooting
• SQL Administration and troubleshooting
- Performance monitoring
- Maintenance Plans
- Setting up replication / Always on availability groups of the IsoMetrix database
- Access Control
- High-Availability
• IsoMetrix Installation including patches and service packs
• Installation and administration of Qlik software.
• Monitoring of the IsoMetrix application using Azure Application insights & Newrelic
• Providing Technical Support to both internal and external stakeholders.
• Attending to logged tickets within SLA
• Supporting DevOps strategy adoption
• Disaster recovery
• Document technical knowledge in the form of notes and manuals
Minimum education experience:
• 5 years experienced as a Technical Support Engineer

Additional requirements:
• Microsoft SQL Server 2008 and above
• Microsoft IIS 6 and above
• Qlik Sense & Qlikview
• Windows Server 2016/2019 - non negotiable
• Active Directory
• General TCP/IP networking, VPN and Firewalls
• IaaS, PaaS and SaaS
• MSSQL replication
• Azure Managed Instance (Optional)
• Active Directory Federation Services (Advantageous)

Personal attributes:
• Strong communication skills
• High degree of professionalism
• Attention to detail.
• High work ethic
• Problem solver and resolution orientated
• Team player
• Energetic and able to sustain high performance levels through difficult times
• Ability to work under pressure
• Ability to prioritize tasks based on urgency and importance
• Motivation to learn new skills and technologies
• Critical thinker and problem-solving skills
• Good time-management skills
• Great interpersonal and communication skills.
Job Closing Date 31/03/2021
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