South Africa

Broker Consultant - Liabilities

Company Telesure Investment Holdings
Reference # BC-L19/01/2021
Published 10/02/2021
Contract Type Permanent
Salary Market Related
Location Gauteng Area, Gauteng, South Africa
Build, maintain and enhance relationships with new and existing traditional broker binder holders and/ or key broker accounts in order to ensure profitable sales growth in this market by evaluating individual risks for acceptance.

Job Functions Business Development,Call Centre,Client Services,Compliance & Regulatory Affairs,Distribution,Financial Planning,Marketing,Product Management,Risk Management
Industries Insurance
Broker Relationships Development
Develop and implement a relationship management plan for potential Broker accounts to identify and build relationships with relevant decision makers and influencers within the Broker organization and to enable effective two-way flow of information and resolution of issues. Execute the broker sales strategy to achieve targeted financial results through personal engagement of brokers that offer new business development opportunities.

Broker Customer Service
Provide a quality service to Brokers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving Broker problems. Effectively escalate Broker complaints and issues to support structures and ensure speedy resolution. Ensure broker binder holders and/or key brokers are continuously up to date with regards to training, products and processes in order to drive sales and ensure adherence to business and statutory requirements.

Marketing Execution
Deliver specified outcomes and provide others with expert advice while working within established marketing programs. Establish and implement adequate marketing strategies for Broker Marketing in support of new business development.

Network of Influence
Participate actively in the development and nurturing of networks and relationships internally and externally by attending all the necessary industry functions.

Broker Needs/Experience Research
Support Broker and market research by performing Broker and market research and analysis techniques. Continuously assess competitive products in the marketplace and offer suggestions on product enhancements to ensure that products compete successfully in the marketplace in this segment. Ensure that possible constraints for brokers are constantly assessed and that ideas for improvement are given to business using fact based evidence to enhance growth and ‘deal making’ opportunities.

Operational Compliance
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Ensure broker binder holders and/or key brokers are continuously up to date with regards to training, products and processes in order to drive sales and ensure adherence to business and statutory requirements. Deliver on TCF principles in alignment with regulatory requirements.

Performance Management
Respond to personal objectives and use performance management systems to improve personal performance. Deliver new business development sales targets. Where relevant, effectively manage the entire broker binder holder’s portfolio, including but not limited to sales, leads, closing, cancelations, premium income, and claims ratios in line with business objectives and compliance requirements.

Data Collection & Reporting
Collate and analyze data using pre-set tools, methods and formats. Involves working independently. Generate daily, weekly and monthly tracking report on respective activities.

Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, competitors, external regulation, and industry best practices through ongoing education, attending events and reading specialist media.

Review and underwrite assigned new business and renewal cases within prescribed authority level, escalating unusual or complex cases to senior colleagues where appropriate.
General Education
Grade 12/ SAQA Accredited Equivalent (Essential);
Regulatory Examination (Essential);
All relevant FAIS requirements (Essential);
B.Com/Higher Diploma or equivalent business related qualification (Advantageous);
Relevant short term business qualifications such as Business Insurance (Advantageous)

General Experience
3 or more years experience in Liability and/or Financial Lines as an underwriter or broker (Essential);
4-6 years' experience in sales and/or marketing (Advantageous)

*SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

Financial Sector Conduct Authority (FSCA)** competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are always and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Employment Equity

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.

Should you not hear from our team in 30 days, kindly consider your application unsuccessful.

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About TIH

Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.

What we offer

TIH offers an exceptional benefits programme, and competitive compensation packages. You have options for Life Cover, Disability Benefits, Provident Fund, Medical Aid, and more. Office benefits include free undercover parking, free Wi-Fi, ATMs, an onsite gym, subsidized meals, convenience store, coffee shop, an on-site Dischem store, free seasonal fruits – every day, and an Active Access walking programme
Job Closing Date 03/03/2021
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