South Africa

Project Manager: Claims Risk and Cost

Company Telesure Investment Holdings
Reference # PM2020
Published 11/02/2021
Contract Type Permanent
Salary Market Related
Location Dainfern, Gauteng, South Africa
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of
South Africa’s leading financial long and short term insurance providers. Our
portfolio includes South Africa’s most loved and recognisable brands such as 1st
for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee
Benefits Administration via our Hippo Advisory Services, which includes health
insurance, provident fund and group life administration. Hippo is South Africa's
first comparison website and compares insurance, other personal finance
products, travel, health, money, travel, cars from a range of South African
brands. We’re pioneers with a hunger for the best, bringing customer-focused
innovation and service excellence to the financial services industry. We’re an
undivided team of diverse thinkers and doers who believe in leading through
technology and pushing beyond limits.

Job Purpose
Manage the successful end to end planning, execution and delivery of projects,
to the required business objectives within the constraints of time, cost and
Job Functions Administration,Business Analyst,Management,Project Management
Industries Banking / Finance & Investment,Consulting Services,Financial Services,Insurance,Investments
Project, Program and Portfolio Management
Plan and manage the delivery of projects within an area of professional
expertise, using an appropriate project management methodology to give
assurance that intended outcomes are achieved.
Ensure projects are realistically planned, organised and resourced, to deliver
against requirement / project plan.
Facilitate the process whereby the collection of initiatives is sensibly sorted,
added to, removed from, etc based on the individual item’ cost, benefits,
alignment to business and enablement objectives.
Develop and execute a formal business change management and
communications plan.

Project and Program Deliverables
Plan and lead the delivery of a range of information gathering, analysis, and
stakeholder consultation activities and specify, negotiate, and agree on project
Remain deliverable focused with each unique project delivering a product
service result. Make decisions regarding the project, in context of the project
boundaries, within the overall envelope of approved time, cost and scope and is
accountable for the results of the project. Ensure a clear understanding of the
project goals and stakeholder expectations. Effectively negotiate and define
scope of work with all stakeholders thereby ensuring effective delivery.

Project and Program Stakeholder Engagement
Develop and implement stakeholder engagement plans for projects to identify
relevant stakeholders, to develop positive stakeholder relationships, and to
ensure that each stakeholder has an appropriate share of voice.
Ensure effective communication to business owners, internal customers and
other relevant stakeholders, to keep them informed, facilitate decision making,
take corrective action and set direction.
Build sound working relationships with all relevant stakeholders, delivery
partners and 3rd parties.
Continuously promote the use and benefits of the portfolio function and obtain
buy-in from business and stakeholders.
Ensure the effective facilitation of all stakeholders’ input.

Project and Program Risks and Issues Management
Manage identification of risks, issues, dependencies, and constraints associated
with the project, escalating these where appropriate. Where necessary, develop,
agree on, and implement solutions to overcome these.
Transparently manage and control project delivery through effective
management and communication of risks, issues, expectations, scope change
and decisions required.

Project and Program Resource Management
Manage the deployment of project resources, proactively managing project
costs, providing forecasts, and presenting variances with narrative at
appropriate review points to ensure effective utilization.
Effectively manage resources, skill requirements, and workload distribution in
accordance with business priorities. Motivate resources to achieve a unified

Project and Program Reporting and Reviews
Manage the project review process; provide stakeholders with accurate and
relevant information and key recommendations at agreed review points to
enable them to evaluate progress and agree on change.
Build and maintain an effective delivery model in collaboration with delivery
partners in order to facilitate the consistent implementation of the collection of
initiatives at a suitable level of quality. Implement sufficient governance
practises to ensure cross-functional alignment and understanding.
Build and implement required processes and mechanisms to measure the
overall effectiveness of a portfolio and the impact on overall business results.
Maintain portfolio effectiveness levels through ensuring that the business invests
in strategic key drivers; capacity is optimised; execution happens efficiently; that
the business can absorb the level of proposed change; and that the required
benefits are realised.
Track and report on the financial business benefit reports.

Continuous Improvement
Review existing operations in own area of work and implement innovation
processes to generate new ideas and ensure continuous improvements are
Remain conscious of all individual listings in the portfolio and to develop a ‘big
picture’ view and maintain an understanding of the collection which will allow for
a current and future enterprise view of all initiatives; impact; synergies; and

Work Scheduling, Allocation and Document Preparation
Assign short-term work schedules to a team in order to achieve expectations
while following established timelines.
Ensure compliance of projects to EPO project governance framework and
Ensure effective and efficient project administration including project
documentation, schedule planning and maintenance.
Prepare moderately complex documents using a variety of computer
applications such as Microsoft Office. Also responsible for gathering and
summarizing data for reports.
Facilitate the process whereby new business needs are documented and

Performance Management
Respond to personal objectives and use performance management systems to
improve personal performance. Monitor the performance of the team; allocate
work and review completion, take appropriate corrective action to ensure
timeliness and quality.
Effective co-ordinate all project resources to ensure timeous quality deliverables.

Personal Capability Building
Develop own capabilities by participating in assessment and development
planning activities as well as formal and informal training and coaching; gain or
maintain external professional accreditation where relevant to improve
performance and fulfill personal potential. Maintain an understanding of relevant
technology, external regulation, and industry best practices through ongoing
education, attending conferences, and reading specialist media.
General Education
Grade 12/ SAQA Accredited Equivalent (Essential);
3 year Degree or Diploma and/or Professional certification in Change/Project management (Advantageous);
Post Graduate Qualification in a relevant field (Advantageous)

General Experience
2 or more years’ experience in the discipline of Project/Change Management (Essential);
Experience in Financial Services Industry (Advantageous)

SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and
its subsidiaries with certified evidence that their qualification(s) meet the
equivalent NQF level required for this role at time of application. As a registered
Financial Service Provider, we are mandated to ensure that all our
representatives are and remain fit and proper at all times. By applying for this
role, you consent to having your relevant qualification and or accreditation or
confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified.
Job Closing Date 25/02/2021
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