Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of
South Africa’s leading financial long and short term insurance providers. Our
portfolio includes South Africa’s most loved and recognisable brands such as 1st
for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee
Benefits Administration via our Hippo Advisory Services, which includes health
insurance, provident fund and group life administration. Hippo is South Africa's
first comparison website and compares insurance, other personal finance
products, travel, health, money, travel, cars from a range of South African
brands. We’re pioneers with a hunger for the best, bringing customer-focused
innovation and service excellence to the financial services industry. We’re an
undivided team of diverse thinkers and doers who believe in leading through
technology and pushing beyond limits.

Job Purpose
Involved in operating system and application maintenance and configuration -
with regards to maintenance intervals and upgrades including end of life
replacement. Responsible for security and configuration compliance and work
with other members of the IT System Administration Team and all relevant
stakeholders. Respond to requests from end users, managers, developers, and
team members for specific IT system assistance, data, and information.
Collaborate with senior personnel in performing risk assessments to determine
impact on customer business processes and systems downtime. Implement
system changes across large, complex and diverse server environments by
using standardized defined methods and procedures as defined by the senior
members in the team. Provides efficient and prompt handling of all changes to
improve day-to-day operations.

Infrastructure Support
Provide advice and assistance to users to resolve queries and ensure the
applications/website capabilities are well understood by the business.
Ensure system availability, functionality, integrity and efficiency, and maintain
system configuration and documentation.
Provide IT support for current and emerging technologies.
Manage computer and user accounts, privileges, and system access via Active
directory.
Install and administer hardware, Windows operating systems, and software
applications. Including system fixes, updates, and enhancements.
Provide IT support for infrastructure systems including Virtualization, Servers,
OS, monitoring and all other relevant systems to ensure that operability
requirements are up to date with latest patches and firmware and that the
hardware is configured properly.

Faults Diagnosis and Correction
Provide fault isolation and resolution to limit and address issues promptly.
Perform troubleshooting, analysis of alerts, and repairs on systems.
Ownership and execution of incident management and system maintenance.

Solutions Analysis
Interpret data and identify possible answers. Involves navigating a wide variety
of processes, procedures and precedents.

Operational Compliance
Develop knowledge and understanding of the organization's policies and
procedures and of relevant regulatory codes and codes of conduct to ensure
own work adheres to those standards. Obtain authorization from a supervisor or
manager for any exceptions from mandatory procedure.
Implement security procedures, as directed by security team.

Information and Business Advice
Resolve queries from internal or external customers or suppliers by providing
information on complex processes and the related policies, referring to others
where necessary for interpretation of policy.

Testing IT Performance
Perform routine website/applications software tests and respond to user emails
to monitor, diagnose, and correct performance issues.
Manage system resources by monitoring of performance, capacity, availability,
serviceability, and recovery.

Applications Software Maintenance
Monitor and identify software defects and suggest corrections for approval by
more senior colleagues to maintain fully functioning applications software.

Continuous Improvement
Contribute to reviewing existing operations in own area of work and generate
new ideas to assist in identifying continuous improvements.

Personal Capability Building
Develop and maintain excellent process or technical skills by participating in
assessment and development planning activities as well as formal and informal
training and coaching.

General Education
Grade 12/ SAQA Accredited Equivalent (Essential);
Relevant industry qualifications such as Microsoft MSCE, Nutanix NPP or relevant virtualization qualification (Essential);
Relevant degree in IT (Advantageous)

General Experience
2 or more years experience in Multiplatform environments with a focus on System support (Essential);
Experience in Financial Service Industry (Advantageous)

SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and
its subsidiaries with certified evidence that their qualification(s) meet the
equivalent NQF level required for this role at time of application. As a registered
Financial Service Provider, we are mandated to ensure that all our
representatives are and remain fit and proper at all times. By applying for this
role, you consent to having your relevant qualification and or accreditation or
confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified.