South Africa

Manager: Pet Insurance

Company Telesure Investment Holdings
Reference # MPI2020
Published 15/02/2021
Contract Type Permanent
Salary Market Related
Location Dainfern, Gauteng, South Africa
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of
South Africa’s leading financial service providers. Our portfolio includes shortterm
insurers, a long-term insurer, health insurance as well as an insurance and
personal finance comparison platform. Our origins date back to 1 June 1985,
and we have since grown into a group of subsidiaries that includes some of
South Africa’s most loved and recognisable brands. We exist to continuously
find better ways to give people peace of mind, whether it is to protect what they
own, their loved ones or their greater ambitions and life plans. We bring
customer-focused innovation and service excellence to the financial services
industry. We’re an undivided team who believe in leading through technology
and pushing past their limits. TIH is owned by BHL (SA) Holdings Limited. BHL
has a vast global footprint.

Job Purpose
Manage the launch of the Pet Insurance product, growing the product and
manage product enhancements. Own profit and loss and ensure continuous
profitability of the product.
Job Functions Business Development,Client Services,Compliance & Regulatory Affairs,Data Analysis,Management,Marketing,Product Management,Project Management,Research
Industries Insurance
Oversee a particular area, product or service within the larger brand strategy.
Involves managing development and delivery.

Oversee a particular area, product or service within the larger marketing
strategy. Involves managing development and delivery.

Stakeholder Engagement
Identify and manage stakeholders up to top management level, finding out their
needs/issues/concerns and reacting to these by leading and coordinating the
development of stakeholder engagement plans to support the communication of
business information and decisions.
Offering Technical support to operational areas of the business i.e. Sales and
Operations. Coordinate and help facilitate the success of the Pet Profit & Loss.
Develop strong relationships with internal Key stakeholders including Pricing,
Analytics, IT and Marketing.

Product and Solution Development
Responsible for managing the definition, development and delivery of a
significant product or service within the product development and engineering
program, ensuring alignment with customer requirements.
Develop new ideas that will enhance the performance of the product. Work with
Senior Management to identify new opportunities for the business.

Data Collection and Analysis
Make authoritative recommendations that have a significant impact on the
business over the short and long term. Recommendations could be technical or
professional in nature.
Monitoring financial performance of the Pet product and work with VAPS Senior
Management to improve performance as required.
Monitor Industry developments to ensure products and services stay fit for
Evaluate product performance analysis with appropriate recommendation where
required for Operations.

Project Management
Manage a portfolio of projects while reporting to senior colleagues. Attend
relationship meetings with the Product UMA to explore and influence new ideas
to enhance the Pet offering and to resolve any issues.

Identify shortcomings in compliance processes, systems and procedures, and
suggest and implement appropriate improvements. Work is focused on an
assigned unit or discipline. Ensure the Pet product meets regulatory
requirements and TCF principles, including claims experience and complaints to
ensure it remains fit for purpose.

Insights and Reporting
Prepare and coordinate the completion of various data and analytics reports.
Review and report on the voice of the customer to ensure that the product
continues to meet customers’ expectations.
General Education
Grade 12/ SAQA Accredited Equivalent (Essential);
Veterinarian Qualification (Essential);
STI Qualification (Advantageous)

General Experience
5 or more years' experience and full knowledge of End to End Pet Product (Essential);
2 or more years' experience of working in a regulated environment (Essential)
Experience working within the Financial Services Industry (Advantageous)

*SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and
its subsidiaries with certified evidence that their qualification(s) meet the
equivalent NQF level required for this role at time of application. As a registered
Financial Service Provider, we are mandated to ensure that all our
representatives are and remain fit and proper at all times. By applying for this
role, you consent to having your relevant qualification and or accreditation or
confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified.
Job Closing Date 01/03/2021
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