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South Africa

Sales Administrator (Call Centre) - Educor HO

Company Educor HO - Durban
Reference # REF05
Published 19/02/2021
Contract Type Permanent
Location Durban, KwaZulu-Natal, South Africa
Introduction

Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, CityVarsity, ICESA and Central Technical College. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum.
Job Functions Academic,Administration,Sales
Industries Academic,Education
Specification

MAIN PURPOSE OF THE JOB:

•Receive leads via mailboxes, airtable, online, etc.
•Distribute leads to all agents segmented by brand
•Escalation of low lead volumes and lead quality issues
•Carry out accurate and efficient sales related administration
•Liaise effectively with agents
•Capture leads accurately to keep records of received, distributed, and contacted leads per source / agent, etc. Data / lead analysis
•Manage the documents folder where students email supporting documents to the agent
•Assist with QA, Attendance or data reports where needed

KEY PERFORMANCE AREAS:

1.Allocation of leads
2.Reporting on leads analysis
3.Management of documents mailbox
4.Escalation of lead quantity/quality issues

Should you not receive any feedback in 6 weeks, please consider your application unsuccessful.

NB: Educor will give preference to South African citizens and those that advance its employment equity goals, suitably qualified in line with the inherent requirements of the job advertised.
Requirements

REQUIREMENTS OF THE JOB:

1.Matric is essential and a Diploma with Sales and Marketing is advantageous.
2.A minimum of 1 - 3 years of experience in a similar role is required.
3.Typing speed of 25 wpm
4.Computer literacy is essential especially in MS Outlook, MS Word and MS Excel.

COMPETENCIES OF THE JOB:

1.Planning and organizing competencies
2.Interacting with Students and Communities
3.Excellent Interpersonal and Managerial Skills
4.Good team player
5.Extensive Product knowledge.
6.Good communication skills especially verbal and written.
7.Good time management
8.Good attention to detail.
9.Great telephonic etiquette

Job Closing Date 05/03/2021
   
   
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Last Updated: 21 days ago [21.02.01.15]
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