|Company||BDO South Africa|
|Location||Johannesburg, Gauteng, South Africa|
BDO South Africa has an exciting opportunity for a Senior IT administrator to join the ICT department. The main responsibility is Service delivery execution in accordance with the ICT ITIL Framework and BDO Strategy. Adhere and comply to the National ICT service strategy. Align with best practice disciplines, governance, ethics, risk standards, policies and compliance for the firm.
|Job Functions||Information Technology|
|Industries||Accounting & Auditing|
Among other things the Senior IT Administrator will be responsible for:
Delivering services and support in line with the defined National ICT service catalogue.
Solving complex infrastructure related Incidents.
Planning and performing complex system configuration.
Ensure service delivery within SLA criteria to resolve and escalate where required.
Documenting technical specifications, configurations and processes
Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application event logs, and verifying completion of scheduled jobs such as backups and service related runbooks.
Ensuring all business requests are delivered in the most effective way (reduction in incidents/rework)
Be knowledgeable of and diligently engage within the Change Management framework to reduce incidents
Continuous improvement to meet the level of required efficiencies and agreed SLA (processes, systems, delivery)
Effective administration of incidents, requests and problem related requirements
Assisting the business to log incidents and requests, entrench and actively share standard process and technical knowledge
Providing related service feedback to the management team and leadership - report/repeat incidents/problem areas/proactive trends
Acting as an escalation point and mentor to junior staff
Executing and maintain proactive capacity and availability management exercises
Daily infrastructure monitoring and follow incident response procedures
MCSE: Cloud Platform and Infrastructure, MCSA: Windows Server
A+, N+, Server+, ITIL V3
NQF Level 6 IT related
NQF Level 7 or higher
CCNA, CCNP, MCSA:SQL
Minimum 5 years in a Corporate IT team managing and maintaining IT infrastructure.
Experience in the creation and maintenance of technical documentation, reporting, service and change management requests. Sound knowledge of ITIL principles.
Data Analytics, Power-bi reporting and dashboard creation.
Advanced knowledge of Windows Server (2008 to 2016).
Managing server virtualization technologies (Microsoft Hyper-V standalone and Failover Clustering, Nutanix, hyper-converged Infrastructure).
Working experience on the entire System Centre Suite (SCCM, SCOM, SCSM, Orchestrator).
Microsoft Exchange (2013 to Exchange Online) setup, administration, and configuration.
Group Policy design and configuration.
Skype for business 2015 on premise management.
Wireless networking configuration, administration, support, and troubleshooting.
LAN / WAN design, configuration, support, and troubleshooting (MPLS, IPSEC, VLAN, subnetting, DHCP, DNS).
Active Directory administration.
Infrastructure Backups (CommVault, Veeam, Redstor, Cibecs, Rubrik).
Strong knowledge and working experience on backend storage solutions.
Microsoft System Centre 2016 Suite
Windows Server 2008 – 2019
Skype for Business 2015
Skype and Teams online
Office365 and Microsoft Azure (advanced)
Microsoft active directory, DNS, DHCP, GPO
Networking (WAN, LAN, wireless)
Good organisational and time management skills
Excellent communication and interpersonal skills
Strong reporting and documentation skills
Knowledge and experience working with the Kanban methodology
Scripting (PowerShell and Visual Basic)
Process automation (System Center Orchestrator, Kofax)
Firewall monitoring and configuration (Palo Alto)
Sound knowledge of IT Security principles
SQL database administration
The appointment will be made in terms of the firm’s Employment Equity Policy.
Only short-listed candidates will be contacted.
|Job Closing Date||26/02/2021|