|Company||Bryte Insurance Company Limited|
|Location||Gaborone, South East, Botswana|
The role holder will be responsible to actively manage the Premium Maintenance team in support of the Account Reconciliation (and ultimately) Premium Recovery objectives. The Credit Controller will also manage departmental and cross-functional workflow within negotiated service level agreements (time & quality).
To adhere to departmental procedures and policies while maintaining service level standards
Key Tasks & Accountabilities
•Ensures that unpaid debit order notifications (and instructions when applicable) are sent out to all relative parties within SLA.
•Ensures that payment requests are processed within SLA.
•Ensures that payments are checked and authorized and / or signed.
•Ensures that commissions are adjusted (when necessary) and paid on time.
•Resolves problematic queries escalated.
•Management reports are prepared and submitted timeously.
•Reports are analyzed to determine problematic stream and the necessary action taken.
•Manage process improvement.
•Ensures that bordereaux are received and processed within SLA.
•Continuous improvement through action and innovation
Customer service Management
Ensure that the team
•Resolves customer complaints timeously within the SLA.
•Liaise with their internal stakeholders to facilitate problem resolution and efficiency of work activities
•Deals with and resolves all queries relevant to area; and if unable to resolve, escalates to immediate Line Manager for resolution
•Represents the organization through maintaining high levels of professionalism and service excellence
•Develops effective relationships with internal and external customers
Internal / External
• Market Underwriting and Sales, Policy Administration, Brokers, Clients
Qualifications & Experience
• Diploma or studying towards a relevant degree.
• A minimum of 2-3 years working experience in a financial role, preferably within the Financial Services Sector.
•Sound knowledge of accounting practices
•Financial and business acumen
•Good people management knowledge.
•Sound knowledge of Bryte organizational structure
•In-depth knowledge and understanding of relevant company policies, processes and procedures
•Sound internal network
•Knowledge of relevant IT systems
•Knowledge of People Management policies.
•Basic management skills (Plan, Lead, Organize, Control)
•Able to motivate others & self
•Able to run effective meetings
•Able to delegate effectively.
•Strong organizational skills
•Able to prioritize effectively
•Sound reconciliation skills
•Good mathematical skills
•Sound verbal & written communication skills
•Strong decision making skills
•Able to take calculated risks.
•Strong negotiation skills.
•Strong collection skills.
•Ability to work under pressure
•Sound PC knowledge (Microsoft Office)
•Exercise common sense.
|Job Closing Date||20/04/2021|