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South Africa

Internal Sales Administrator - LM

Company ACDC Dynamics
Reference # LONG-ISA-002
Published 30/03/2021
Contract Type Permanent/Contract
Salary Market Related
Location Edenvale, Gauteng, South Africa
Introduction
Exciting opportunity to work at ACDC Dynamics, a leading manufacturer, importer and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for an experienced and Dynamic Internal Sales Administrator at Head Office in Longmeadow

We are looking for a target-driven Sales Specialist to be responsible for providing excellent customer service, consistently maintaining the image, and vision of the organization. Achieving personal targets as well as the sales goals of the Company. An outstanding Sales Specialist should display a positive attitude focusing on customer satisfaction, maintain an orderly appearance, and possess excellent interpersonal skills.


PURPOSE OF THE ROLE:

Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Understanding customer needs and requirements. Routing qualified opportunities to the appropriate sales executives for further development and closure. Administration of proposals of the ACDC product range, Sales and Client maintenance with Franchises, Franchise Customer Care and Relationships
Job Functions Administration,Sales
Industries Electrical,Manufacturing,Retail
Specification
RESPONSIBILITIES:

Following up and contacting special projects. Following process up until handing over to external salesperson

Training to be attended (To attend 4 official training sessions per annum)

Sending feedback to Supervisor when a rep is required to visit someone on the quote report.

Negotiating and closing sales (includes requesting discount to convert sales)

Prepare quotes for Franchise stores and attend to their queries.

Quoting on inbound call centre, following the sales process to invoice stage

Processing telephonic, e-mail and external representative sales orders

Managing R100k-R199k and R200k – R499k quote reports. Providing detailed feedback and liaising with both customers and sales staff

Up and Cross selling including promotion of specials and advising clients of alternatives.

Building and maintaining customer relationships

Processing telephonic, e-mail and external representative sales orders

Request stock via Back Order Clerk to complete orders

Daily, Weekly, and monthly reporting.

Queries and general admin

Following up on Quotes and Tenders, resolving complaints

Answering incoming calls & mails

Back-order follow ups.

Develop own competencies required for daily functions.

Sales target to be reached monthly, subject to budget and target review by the Company.

Advise technical information.

Resolving complaints expeditiously

Defuse irate customer situations and provide feasible solutions.

Liaising with clients and relevant departments on ETA's & back orders

Maintain professionalism when interacting with customers, fellow staff, and management.

Searching for and capitalizing on new product opportunities positioning and branding for the respective product range in stores and franchises
Requirements
REQUIREMENTS:

Experience with South African National Standards

Experience knowledge in an Electrical manufacturing/sales environment

An Electrical or similar technical qualification will be advantageous.

3 to 5 years in related sales function

Admin or similar role experience/ Inbound Sales

Knowledge of AccPac will be an advantage.

Excellent telephone etiquette

Preferably bilingual in English, and Afrikaans

Reside in or around Eastrand area

A stable work record and have contactable references.

Please note you will be required to work these Hours: Monday to Thursday 07h30 – 17h00 and Fridays until 16h00

Matric Certificate

A willingness to represent the Company in a responsible manner, always promoting and maintaining a professional image.

Appearing well presented and neat

Customer focussed with the desire to provide a complete “end-to-end” service by going the extra mile.

ATTRIBUTES:

Procedure and systems driven

Time keeping abilities

Dynamic, go-getter attitude

Excellent Communication and Interpersonal skills

Ability to work well under pressure

Well-spoken and presented

Personable (outgoing, amiable, pleasing)

Teamwork

Innovative

Integrity

Positivity

Attention to detail


IF YOU MEET ALL THE MINIMUM REQUIREMENTS THEN PLEASE APPLY TODAY TO BE PART OF THE ACDC DYNAMIC TEAM!



Please send updated CV and ID Copy to: careers@acdc.co.za and in subject line add - Internal Sales Administrator - Longmeadow







Job Closing Date 13/04/2021
   
   
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Last Updated: 4-3-2021 [21.03.01.02]
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