Bryte Insurance Company Limited is the premier, proactive commercial risk specialist in Southern Africa. Applying our unparalleled sector insights, proven expertise and foresight, we partner with customers and brokers to protect their businesses and improve their risk profile across the continent. Bryte Insurance Company Limited approaches customer risk with purpose, proactively working with brokers and customers to enable better risk decisions.

Our opportunity

To deliver Bryte Life objectives on Sales, Customer Service and educating communities about the Bryte Life products. To co-ordinate and ensure compliance, quality, monitor and ensure excellent customer service.

Key Tasks & Accountabilities

•Participate in campaigns for sales and customer education at designated sites
•Prospect for new clients through networking, cold calling and door to door canvassing.
•Perform after sales service tasks according to allocated portfolio of customers
•Manage relationships with clients and ensure that Service Level Agreement standards are met or exceeded in all engagements
•Monitor and resolve escalated client queries and complaints timeously
•Manage time and workloads to ensure that deadlines and targets are met
•Provide customer service both telephonically and via email
•Engage Manager on the resolution of escalated queries or complaints
•Represent the organization through maintaining high levels of professionalism and service excellence

Qualifications & Experience

•Three years undergraduate degree or equivalent
•2-3 years’ experience of sales experience in insurance industry
•FAIS and RE 5 qualifications

Knowledge Required

•Sound understanding and knowledge of South African Insurance/re-insurance market and global markets.
•Sound knowledge of statutory and legislative requirements.
•Good technical knowledge and understanding of sales and underwriting principles.
•Sound knowledge of Bryte Life South Africa and its business strategy and objectives.
•Sound knowledge of operating systems
•Concern for Excellence
•Ability to innovate and improve
•Clear oral and verbal communication
•Effective problem solving
•Technical expertise related to systems and processes to monitor delivery and improve performance

Technical Skills Required

•Proven track record of successful delivery.
•Ability to present and communicate confidently at all levels of the organisation.
•Superior communication, influencing and negotiation skills.
•Ability to work outside conventional boundaries, to challenge and promote.
•Comfortable working across internal organisational boundaries
•Project management and networking skills.