|Company||Telesure Investment Holdings|
|Location||Mount Edgecombe, KwaZulu-Natal, South Africa|
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of
South Africa’s leading financial long and short term insurance providers. Our
portfolio includes South Africa’s most loved and recognisable brands such as 1st
for Women, Auto & General, Budget, Dial Direct, Virseker and 1Life. Employee
Benefits Administration via our Hippo Advisory Services, which includes health
insurance, provident fund and group life administration. Hippo is South Africa's
first comparison website and compares insurance, other personal finance
products, travel, health, money, travel, cars from a range of South African
brands. We’re pioneers with a hunger for the best, bringing customer-focused
innovation and service excellence to the financial services industry. We’re an
undivided team of diverse thinkers and doers who believe in leading through
technology and pushing beyond limits.
|Job Functions||Call Centre,Management,Sales|
Manage and coordinate 1Life's sales function including sales support and
training, national sales, and key account sales to meet business requirements.
This position is governed by internal and external policies and frameworks.
Leadership and Direction
Explain the action plan to support the sales agents in their understanding of
what needs to be done and and how this relates to the broader business plan
and the organization's strategy, mission and vision; motivate people to achieve
Monitor the performance of the team; allocate work and review completion, take
appropriate corrective action to ensure timeliness and quality; contribute to
formal individual performance management and appraisal.
Organizational Capability Building
Use the organization's formal development framework to identify the team's
individual development needs. Plan and implement actions to build their
capabilities. Provide training or coaching to others throughout the organization in
own area of expertise to enable others to improve performance and fulfill
Customer Relationship Management (CRM) Data
Ensure that the sales agents maintain up-to-date customer relationship
management data, identifying and resolving issues.
Identify, within the team, instances of non-compliance with the organization's
policies and procedures and/or relevant regulatory codes and codes of conduct,
reporting these and escalating issues as appropriate.
Personal Capability Building
Maintain an understanding of accreditation, external regulation, and industry
best practices through ongoing assessments, training and education.
Data Collection & Analysis
Collate and analyze data using pre-set tools, methods and formats. Involves
Sales Planning and Coordination
Work with guidance to plan and coordinate effective sales campaigns and
related initiatives to achieve the best possible returns.
Policy and Regulation
Work with guidance to interpret and apply knowledge of laws, regulations and
policies in area of expertise.
Policy and procedures
Provides technical guidance when required to monitor, interpret and understand
policies and procedures, while making sure they match organizational strategies
EDUCATION General Education
Grade 12/ SAQA Accredited Equivalent (Essential)
FAIS recognized qualification or Wealth Management Qualification (Essential);
RE 5 (Essential); Degree/Diploma in Business Management (Advantageous)
EXPERIENCE General Experience
3 or more years experience in a sales call centre environment (Essential); 2
years Long-term Insurance experience (Essential)
3 or more years experience supervising and directing people (Essential)
|Job Closing Date||17/06/2021|