South Africa

District Office Manager

Company Herotel
Reference # HT_DOM
Published 28/05/2021
Contract Type Permanent
Salary Market Related
Location Milnerton, Western Cape, South Africa
HeroTel is in search of District Office Manager to join our young and passionate group.

The role of a District Office Manager is primarily to support the Regional Network Manager in building of RF and Fibre (Radio Frequency) infrastructure, maintaining both RF and fibre infrastructure, managing all field services relating to CPE, installations and customer technical support. The responsibility for planning work resides in the POSC (Planning, Operating and Support Centre) and District Office Manager works with the NOC and Technical Support components of the NOC to achieve the objectives.

The District Office Manager will also periodically assist the Regional Growth Manager when looking for expansion opportunities.
Job Functions Management
Industries ICT - Information & Communications Technology
• RF builds
o Identify and obtain HS (High Site) agreements for the location of new and existing HS.
o Build new HS according to the approved planning from Hub Infrastructure team.

• Maintain network (RF & Fibre)
o Schedule and perform maintenance of planned and unplanned work as per RF / NOC / Fibre
o Drive and achieve network availability and quality performance measures as discussed and agreed
from time to time
o Working with the POSC to identify network performance issues and address them on an ongoing

• Installations and field support (RF & Fibre)
o Plan capacity to be able to handle installation and field support volumes as forecasted by the regional
management team
o Schedule and coordinate all installations and field support activities in cooperation with the POSC
(specifically for support activities)
o Perform all installations and field support according to provided standards
o Monitor and adjust staff performance and measure staff against KPI
o Provide staff performance feedback on a regular basis

• Limited fibre expansion projects
o Manage the execution of small fibre expansion projects where existing fibre infrastructure is expanded
by adding small quantities of stands at a time
o Planning of the network builds will be handled in the regional fibre team

• District network office management
o Management of the district office activities and staff
o Ensure that the walk-in sales function is executing its work under management of the regional sales
o Lead the MOS management system implementation and daily compliance
o Produce monthly reports on KPIs and “state of the office”

• Stock
o Ensuring adequate stock level are maintained in the district office and that stock is efficiently and
timeously distributed to field services staff
o Forecasting of run rate stock items with the regional hub procurement team
o Reporting on usage of critical stock timeously to prevent disaster situations

• Training of personnel
o Ensure all staff in the team is trained on all SOPs and other relevant topics
o Ensure staff regularly attend the online training as provided by the Herotel Online Academy

o Direct responsibility for adherence to and reporting on all HSE activities for the teams under
o Implement all required safety processes and procedures and ensure they are practiced so staff safety
can be maintained

• Alignment and Standards
o Within the scope of network management, ensure all staff members are aligned with the strategy,
management systems, and culture which includes all standards, policies and procedures
The successful candidate must have the following experience/skills:
• Design an operation fixed wireless networks
• Needs to have knowledge and understanding a fixed wireless network and fibre network
• Customer service skills
• Managing teams in network related functions
• Good analytical and problem-solving skills
• Be able to coach, develop. lead and motivate staff
• Self-disciplined, motivated and organized
• Ability to communicate and report to cross-functional systems and departments
• Manage budget locally allocated to the district office and function within the allocated budget

• Grade 12
• Specialized certifications would be an advantage
• Experience in people management, networking, fixed wireless and fibre deployments
Job Closing Date 11/06/2021
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