South Africa

Manager Commercial Underwriting

Company Risk Benefit Solutions
Reference # 2021-033
Published 01/06/2021
Contract Type Permanent
Location Cape Town, Western Cape, South Africa
Manage the commercial underwriting department to ensure that underwriting practices align to the strategy in terms of quality, service delivery and growth.
Job Functions Client Services,Senior Management
Industries Insurance

•Take appropriate action to minimise cancellations
•Ensure and contribute to minimisation of general expenses
•Support and further the growth strategy of the group


•Ensure that all stakeholder (e.g. clients, AE’s, insurers) communication is accurate, timeous, professional and relevant
•Build and maintain mutually beneficial relationships with internal and external stakeholders
•Ensure and contribute to achieving own and company required client satisfaction targets

Business processes

•To ensure that underwriting admin practices adhere to broader regulatory frameworks, industry best practice and organisational standards for service and quality
•To provide commercial lines advice to internal and external stakeholders
•Act as liaison between client facing and internal servicing teams to channel information, request for documentation etc.
•Keep abreast of product and services available to the market and competitor movements
•Ensure that commercial underwriting practices adhere to compliance requirements
•Deal with service complaints or escalations and ensure that client and Account Executive needs are satisfied within guidelines
•Proactively plan to ensure staff are allocated according to the needs of the department
•Regularly draw reports, conduct audits and take corrective action (as required) to ensure commercial underwriting administration adhere to high standards for quality and service
•Compile, and distribute reports in order to ensure clear reporting to internal and external stakeholders
•Authorise refunds within defined parameters
•Review monthly age analysis and ensure that the client remains informed regarding any unpaid premiums
•Use monthly reports on the department performance and address discrepancies between expectations and actual performance (clients retained, client cancellation, clients per underwriter etc.)
•Assist with the design and implementation of training material and standard operating procedures
•Adhere to company mandates
•Compile and present reports to stakeholders as required e.g. Exco meetings
•Liaison with insurers on product development matters as well as ad hoc audits
•Liase with IT team to ensure continuous improvement and system accuracy
•Participate and contribute in ad hoc projects
•Report any suspected fraud, misrepresentation and/or dishonesty


•Live the RBS values
•Ensure continuous self-development
•Share information and knowledge with the team
•Ongoing training, coaching and mentoring of direct reports
•Performance management of direct reports

•Matric of equivalent
•FAIS Compliant (credits and/or full qualification)
•Computer Literate
•Excellent communication skills
•A minimum 8 years’ experience in Commercial Underwriting
•A minimum of 5 years’ experience in managing a team of commercial underwriters (preferably in a broker environment)

Job Closing Date 15/06/2021
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