|Company||Telesure Investment Holdings|
|Location||Fourways, Gauteng, South Africa|
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance
products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits
|Job Functions||Call Centre|
Inbound or outbound policy sales, based on contacts and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose solutions and benefits to the customer. Need a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.
-Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.
-Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision makers and influencers within the customer
organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
-Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures
-Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems improve personal performance.
-Develop knowledge and understanding of the organization's policies and
procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
-Schedule callback and enter relevant information into the customer relationship management system after each contact with customer to create a call plan and
to ensure that the organization has quality data to enable effective customer retention and business development activities. Identify potential customers by obtaining information, referrals, and recommendations/positive feedback from existing customers.
-Identify opportunities to recognize and know your customer for staff latitude.
-Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Regulatory Exam 5, dependent on DOFA date (Essential); Full 150 STI credits, dependent on DOFA date (Essential); Degree and/or diploma in business/marketing (Advantageous)
1 year call centre sales experience (Essential); Experience in Specialist Liabilities / Financial Services Industry (Advantageous)
|Job Closing Date||05/07/2021|