South Africa

Specialist: Technical Support

Company Assupol Life
Reference # STS
Published 02/06/2021
Contract Type Permanent
Salary Market Related
Location Menlyn, Gauteng, South Africa
Responsible for managing our IT infrastructure, this will include the entire desktop environment, software/applications and networks.
Job Functions Information Technology
Industries Insurance
•Ensure that all the incidents / requests are responded to within required SLA.
•Provide telephonic / remote support.
•Ensure clients are kept up to date regarding their incidents and requests.
•Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems.
•Maintain a high degree of first-time resolution for all support queries and adhere to all service management principles as directed.
•Take ownership of end-user issues and problems and be pro-active when dealing with user issues and help them resolve any hardware or software problems.
•Ensure connectivity of IT systems and the internet.
•Support users remotely as well as onsite as directed.
•Support users in the use of computer equipment by providing necessary training and advice.
•Escalate more complex calls according to the escalation procedure keeping ownership for the duration of the problem.
•Pre-build and setup PCs/ notebooks and systems where required.
•Grade 12
•Minimum A+ N+ or similar preferable
•A minimum of 2-3 years’ experience as an IT Infrastructure support technician.
•Microsoft Certified Solutions Associate (MCSA) an advantage (even if currently busy
with studies)
•Windows 10 certification
•Office 2016/2019 and Office 365 certification an advantage (even if currently busy
with studies)
•Driver’s licence and own reliable transport essential
Job Closing Date 16/06/2021
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