|Company||Telesure Investment Holdings|
|Location||Dainfern, Gauteng, South Africa|
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of
South Africa’s leading financial service providers. Our portfolio includes shortterm
insurers, a long-term insurer, health insurance as well as an insurance and
personal finance comparison platform. Our origins date back to 1 June 1985, and
we have since grown into a group of subsidiaries that includes some of South
Africa’s most loved and recognisable brands. We exist to continuously find better
ways to give people peace of mind, whether it is to protect what they own, their
loved ones or their greater ambitions and life plans. We bring customer-focused
innovation and service excellence to the financial services industry. We’re an
undivided team who believe in leading through technology and pushing past their
limits. TIH is owned by BHL (SA) Holdings Limited, which has a vast global
Manage and coordinate 1Life's sales function including sales support and
training, national sales, and key account sales to meet business requirements.
This position is governed by internal and external policies and frameworks.
|Job Functions||Administration,Business Development,Call Centre,Management|
Leadership and Direction
Explain the action plan to support the sales agents in their understanding of what
needs to be done and and how this relates to the broader business plan and the
organisation's strategy, mission and vision; motivate people to achieve business
Monitor the performance of the team; allocate work and review completion, take
appropriate corrective action to ensure timeliness and quality; contribute to
formal individual performance management and appraisal.
Organisational Capability Building
Provide coaching to team members to develop their skills.
Customer Relationship Management (CRM) Data
Ensure that the sales agents maintain up-to-date customer relationship
management data, identifying and resolving issues.
Identify, within the team, instances of non-compliance with the organisation's
policies and procedures and/or relevant regulatory codes and codes of conduct,
reporting these and escalating issues as appropriate.
Personal Capability Building
Maintain an understanding of accreditation, external regulation, and industry
best practices through ongoing assessments, training and education.
Data Collection & Analysis
Produce accurate reports for others by collecting data from a variety of standard
sources and inputting it into standard formats.
Grade 12/ SAQA Accredited Equivalent (Essential)
FAIS recognized qualification or Wealth Management Qualification (Essential);
RE 5 (Essential)
3 or more years experience in a sales call centre environment (Essential);
2 or more years experience supervising and directing people (Essential)
|Job Closing Date||17/06/2021|