|Company||Milpark Education (Pty) Ltd|
|Salary||R 6,000.00 - 6,900.00 Monthly|
|Location||Cape Town, Western Cape, South Africa|
Milpark Education is a tertiary institution unlike any other, and is focused on new ways of learning and challenging convention. Our offering ranges from undergraduate and postgraduate qualifications, to continuing education and corporate training. Our MBA programme has consistently ranked #1 Private MBA in South Africa. Our flexible learning platforms have provided students with an alternative to traditional universities by creating a quality education structure that is flexible yet disciplined.
The main purpose of the Sales Administrator is to support the Sales Team by performing a number of tasks focusing on customer satisfaction and coordinating sales team activities by acting as the link between students and sales. The Sales Administrator is responsible to track reports, capturer leads data, direct email queries to Student Acquisition Advisors and prepare multiple sales documents.
The position requires the Sales Administrator to work regular business hours, however overtime is required during busy season.
If your application is not successful but we think you might be a good fit for another position at Milpark we will keep your CV in the pipeline in case an opportunity arises. If you would prefer that we don’t keep your CV in this manner, please feel free to contact us at firstname.lastname@example.org”.
Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements.
|Job Functions||Administration,Call Centre,Client Services,Communications,Data Capturing,Data Management|
|Industries||Academic,Admin, Office & Support,Call Centre & Helpdesk,Education,Higher & Tertiary Education,Sales|
Executing sales administration:
•Correctly and accurately use the Salesforce system for capturing of enquiries and doing Administrator follow ups as agreed to with the manager.
•Accurately capture every lead onto Salesforce.
•Answer queries for sales documentation and information same day. During Busy season 24 hours will be given to answer these requests.
•Ensure accurate grammar and spelling when emailing a prospective student. Keep it professional at all times
•Ensure that documentation is correctly signed and uploaded
•Follow up on outstanding or incorrect documentation uploaded by prospective students for admissions and registrations within the agreed SLA
•Ensure that extra information is also loaded on student profile such as international venue info, special needs etc
•Submit daily figures and weekly reports on time as requested by the manager
•Assist Student Acquisition Advisors with capturing leads.
•Ensure that notes are added to every application or lead captured.
Fostering and maintaining student relationships:
•Provide each and every prospective student with the correct information presented in a professional manner.
•Participate in outbound campaigns – making contact with prospects that have not registered to ensure that contact is maintained and leads to conversion.
•To uphold good relationships with our prospective students, customers and colleagues.
•To ensure that no complaints regarding service or performance are received from students and clients.
•Be professional at all times.
Continuously improving service standard Quality and internal growth and development requirements:
•Good understanding of our product and programme requirements and the Salesforce system.
•Excellent knowledge of all admission and registration related policies and procedures.
•Knowledge of the filing system and computer packages used for capturing leads.
•Ensure that you are fully aware of the functionality of the various systems and tools.
•Demonstrate an awareness of the Milpark organisational policies and procedures.
•Ensure that all deadlines / critical dates pertaining to SSD are adhered to according to the SLA, academic planners, rosters, weekly reports etc.
•Attend all training that you are scheduled for.
•To have an in-depth knowledge and understanding of all academic and administrative policies and procedures for both public programmes (contact and distance) and Learnerships.
Desired Behavioural Competencies
•Customer Service focused
•Able to work under pressure
•Passionate about providing quality education
•Team player with integrity & respect
•Personal accountability and responsibility
•Extraordinary organizational skills
•Professional & Reliable
•Enthusiastic and driven
•Persuasive and Assertive
Education & Experience Requirements
•Minimum of a Grade 12 Qualification
•At least 1- year Data Capturing or Administration Experience
•Ability to use technology (Excel, Outlook, Web, databases,CRM).
•High Level Verbal and written communication skills.
|Job Closing Date||11/06/2021|
Any problems with registering/uploading your CV, please contact the HR Administrator at