South Africa

Customer Services Consultant- Upsell- Business Insurance

Company Telesure Investment Holdings
Reference # BICCU76
Published 07/06/2021
Contract Type Permanent
Salary Market Related
Location Fourways, Gauteng, South Africa
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of
South Africa’s leading financial long and short term insurance providers. Our
portfolio includes South Africa’s most loved and recognisable brands such as 1st
for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee
Benefits Administration via our Hippo Advisory Services, which includes health
insurance, provident fund and group life administration. Hippo is South Africa's
first comparison website and compares insurance, other personal finance
products, travel, health, money, travel, cars from a range of South African
brands. We’re pioneers with a hunger for the best, bringing customer-focused
innovation and service excellence to the financial services industry. We’re an
undivided team of diverse thinkers and doers who believe in leading through
technology and pushing beyond limits.
Job Functions Call Centre
Industries Financial Services
To assist with enquiries and amendments as well as upsell appropriate products
to customers by conducting a needs analysis. Provide information and insights
on policies, & additional benefits to brokers and direct customers. Required to
facilitate the retention of policies through company approved retention
strategies. Focus on maintaining customer relationships, meeting various KPI's
and troubleshooting specific customer problems. Has a solid knowledge of
products, their characteristics, and market. Focused on growth of the
department and processes alternative solutions to meet customer needs.

Customer Service
Provide a quality service to customers while identifying
opportunities to secure new business or support retention.
Responsibilities may include processing cases, dealing with complex queries
and investigating and resolving customer problems.
Customer Needs Clarification
Set clear objectives for each call; use standard materials to make a presentation
to the customer; and ask relevant
to areas requiring further information or explanation.
Sell Customer Propositions
Identify the products or services that best meet the
customer's stated needs, use personal expertise to propose quantities and
product configurations, explain alternative solutions to the customer and
influence the customer to retain their business.
Customer Management
Help manage customers by carrying out standard activities.
General Education
Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5
(Advantageous); 150 Credits (Advantageous)
EXPERIENCE General Experience
3 or more years Contact Centre Experience (Essential); 1 year retention's
experience (Essential); 1 year Short Term Insurance experience (Essential);
Experience in Commercial Insurance (Advantageous)
ADDITIONAL INFORMATION *SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and
its subsidiaries with certified evidence that their qualification(s) meet the
equivalent NQF level required for this role at time of application. As a registered
Financial Service Provider, we are mandated to ensure that all our
representatives are and remain fit and proper at all times. By applying for this
role, you consent to having your relevant qualification and or accreditation or
confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified.
Job Closing Date 21/06/2021
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