South Africa

Lead Sales Aggregator

Company HIPPO
Reference # HIPKZN2021
Published 09/06/2021
Contract Type Permanent
Salary Market Related
Location Mount Edgecombe, KwaZulu-Natal, South Africa
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of
South Africa’s leading financial long and short term insurance providers. Our
portfolio includes South Africa’s most loved and recognisable brands such as 1st
for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee
Benefits Administration via our Hippo Advisory Services, which includes health
insurance, provident fund and group life administration. Hippo is South Africa's
first comparison website and compares insurance, other personal finance
products, travel, health, money, travel, cars from a range of South African
brands. We’re pioneers with a hunger for the best, bringing customer-focused
innovation and service excellence to the financial services industry. We’re an
undivided team of diverse thinkers and doers who believe in leading through
technology and pushing beyond limits.
Job Functions Call Centre
Industries Insurance
JOB PURPOSE Outbound sales aggregation based on leads and campaigns. Initiate the
customer relationship and meet various KPIs. Connect with the customer,
conduct needs analysis and offer the customer solutions. Need a solid
knowledge of products, their characteristics and benefits, market as well as
focus on revenue growth of the Hippo brand.
RESPONSIBILITIES Sales Opportunities Creation
Identify potential customers by obtaining information, and recommendations
from website users drop off.
Explore cross sell and referral opportunities.
Customer Needs Clarification
Set clear objectives for each sales call or meeting; use standard materials to
make a presentation to the customer; and ask relevant questions to evaluate the
customer's level of interest and to identify and respond to areas requiring further
information or explanation.
Sell Customer Propositions
Identify the products or services that best meet the customer's needs, use
personal expertise to propose quantities within standard operating systems,
policies and procedures. Explain the selection to the customer, influence the
customer to make a brand selection with the best benefits to meet customer
Customer Relationships Development
Make calls (by telephone or in person) to allocated customers to develop new
Customer Relationship Management (CRM) Data
Schedule follow-up actions and enter relevant information into the customer
relationship management system after each contact with a customer to create a
call plan and to ensure that the organization has quality data to enable effective
customer retention and business development activities.
Performance Management
Prioritise own workflow and ensure work is completed to the required standards
of quality and timeliness; use performance management systems to improve
personal performance to meet KPI's.
Operational Compliance
Develop working knowledge of the organization's policies and procedures and of
regulatory codes and codes of conduct relevant to own work, adhering to
mandatory procedures to ensure own work is undertaken to the required
Personal Capability Building
Develop own capabilities by participating in assessment and development
planning activities as well as formal and informal training and coaching. Develop
and maintain an understanding of products and relevant technology, external
regulation, and industry best practices through ongoing education.
Internal Client Relationship Management
Build effective working relationships within the internal client organization,
delivering high-quality professional services with guidance from senior
EDUCATION General Education
Matric / Grade 12 or SAQA Accredited Equivalent (Essential);
FAIS recognized qualification (Advantageous); Regulatory Exam 5
EXPERIENCE General Experience
1 year or more in a contact centre sales environment (Essential)
Job Closing Date 23/06/2021
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