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South Africa

Trade Controller

Company Blue Label Distribution
Reference # B020
Published 10/06/2021
Contract Type Temporary
3 Months
Salary Market Related
Location Durban, KwaZulu-Natal, South Africa
Introduction
At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitized. Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. With a point of sale network of approximately 150 000 devices, we provide a distribution footprint across all income groups. 85% of our income comes from merchants in the informal sector
Job Functions Sales
Industries Telecommunications
Specification
To effectively penetrate and retain customers within the informal market through various activities.
Requirements
RESPONSIBILITIES

New Business Development
Identification of a viable merchant
Initial monitoring and support of spokes signed up by hubs
Coordinate and facilitate a Hub launch day to drive awareness within the community
Demonstrate the use of marketing material usage to merchants
Provide training to the hub regarding available reporting and the effective use of reporting
The contractual sign up and facilitation of the required documentation
Training of merchant on devices, products and legislative requirements
Post activation of merchant: the follow up and support of the merchant for a limited period to ensure merchant can independently trade

Team Management
Responsible to manage a team of foot soldiers that will canvas new business and sign up suitable merchants to trade as Blue Label customers.
Transport team from a specific pick up point, to an area within the market that will be focused on for the day

Post Activation Support
Corrective action in the event of merchant non-performance (i.e. uplift the device or re-train customer)
Completion of tracking documents and the use of available reporting
Customer retention calls and visits to ensure the ongoing successful trading of customers
Resolution of customer queries
Engage with the Customer Interaction Center to hand-over the successfully activated and trading merchant for ongoing client management
Ensure all contractual documents are submitted and processed accurately and timeously to the relevant Branch Administrator

Self-Management
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Demonstrate consistent application of internal procedures
Plan and prioritize, demonstrating abilities to manage competing demands
Demonstrate abilities to anticipate and manage change
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

BEHAVIORAL COMPETENCIES

Customer Focus
Ensures Accountability
Communicates Effectively
Plans and Aligns
Action Oriented
Interpersonal Savvy

SKILLS

Verbal Communication
Customer Service Delivery
Planning and Organizing
Action Planning

EDUCATION
Matric

EXPERIENCE

General Experience
1 – 2 years’ experience as a Trader or similar in the informal market preferred
Valid Driver’s License
Proficient in more than one language excluding English and Afrikaans

Managerial Experience
Experience of general supervision of more junior colleagues (7 to 12 months)
Job Closing Date 24/06/2021
   
   
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Last Updated: 12 days ago [21.06.01.00]
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