|Company||Educor - Head Office Pinetown|
|Location||Durban, KwaZulu-Natal, South Africa|
Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, CityVarsity, ICESA and Central Technical College. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum.
|Job Functions||Academic,Business Development,E-Learning,Sales|
MAIN PURPOSE OF THE JOB:
The Call Centre Sales Manager will be responsible for leading the team of call centre sales representatives to better performance and improve sales and service quality.
DUTIES AND RESPONSIBILITIES:
•Establish the sales call centre objectives, provide representatives with opportunities to expand their knowledge of services, products
•Ensure staff members are achieving set targets and taking corrective action
•Prepare reports and analyze call centre data to improve processes, lead conversion and ensure resources are properly allocated
•Maximize efficiency and customer satisfaction
•Troubleshooting techniques, analyze call centre data, and focus on improving sales performance and processes
•Exceptional communication, interpersonal and customer service skills
•Hire, train, prepare and motivate staff members to provide excellent service
•Set objectives and analyze call centre metrics
•Ensure call centre sales staff meet targets and provide reliable, efficient support to customers
REQUIREMENTS OF THE JOB:
•Relevant tertiary qualification
•Strong sales background within a call centre environment on a Team Leader/ Manager level
•Ability to multitask and remain calm under pressure, especially during peak hours and intense situations
•Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution skills
•Knowledge of management principles
•Strong coaching and leadership skills, ability to motivate employees
•Decisiveness and attention to detail
•Proficiency with necessary technology, including computers, software applications and phone systems
Should you not receive any feedback in 6 weeks, please consider your application unsuccessful.
Educor will give preference to South African citizens and those that advance its employment equity goals, suitably qualified in line with the inherent requirements of the job advertised.
|Job Closing Date||24/06/2021|