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South Africa

Hippo Sales Aggregator: Outbound

Company Telesure Investment Holdings
Reference # 2021/06/11
Published 11/06/2021
Contract Type Permanent
Location Fourways, Gauteng, South Africa
Introduction
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.

JOB PURPOSE
Outbound sales aggregation based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and offer the customer solutions. Need a solid knowledge of products, their characteristics and benefits, market as well as focus on revenue growth of the Hippo brand.
Job Functions Call Centre,Sales
Industries Call Centre & Helpdesk,Insurance
Specification
Sales Opportunities Creation
Identify potential customers by obtaining information, and recommendations from website users drop off. Explore cross sell and referral opportunities.

Customer Needs Clarification
Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions
Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a brand selection with the best benefits to meet customer
needs.

Customer Relationships Development
Make calls (by telephone or in person) to allocated customers to develop new relationships.

Customer Relationship Management (CRM) Data
Schedule follow-up actions and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Performance Management
Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet KPI's.

Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of products and relevant technology, external regulation, and industry best practices through ongoing education.

Internal Client Relationship Management
Build effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues.
Requirements
EDUCATION
General Education
Matric / Grade 12 or SAQA Accredited Equivalent (Essential);
FAIS recognized qualification (Advantageous);
Regulatory Exam 5 (Advantageous)
Job Closing Date 25/06/2021
   
   
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Last Updated: 12 days ago [21.06.01.00]
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