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South Africa

Technical Support Engineer: Visual Display, Cloud & Data Centre (Durban)

Company Mustek Limited
Reference # Technical Support Engineer: Visual Display, Cloud & Data Centre (Durban)
Published 23/11/2021
Contract Type Permanent
Salary Market Related
Location Durban, KwaZulu-Natal, South Africa
Introduction
The Enterprise & Cloud Solutions Engineer is responsible for designing and supporting solutions in the Enterprise and cloud space, developing and maintaining lasting relationship with new and existing customers.
Job Functions Technical
Industries ICT - Information & Communications Technology
Specification
Specialists Services
•Identifying and creating solutions in the Enterprise vertical based on customer needs
•Defining Scope of work pertaining to Enterprise Solutions
•Developing and Maintaining relationships with Enterprise customers and Resellers
•Helping internal staff to develop a fundamental understanding of enterprise offering
•Developing and maintaining relationships with Enterprise Vendors at a Regional Level
•Onboarding of Resellers to align with Enterprise Brands
•Providing quotations to resellers
•Creating awareness of Enterprise offerings and developing regional relationship with System Integrators.
•Ongoing personal development on brand specific solutions
•Negotiate prices for deals and tenders; determines product pricing by utilising market research data; anticipating volume; costing of special and customised orders
•Assist sales and clients with information needed; calling on customers with field sales people and evaluating sales call results.
•Marketing of Enterprise products and solutions
•Planning and executing of Product / Solution customer events
•Presenting to customers at new dealer inductions and Product events
•Facilitate Enterprise & Cloud quotations based on customer requests using online and off line tools.
•Meet project deadlines for Enterprise and Cloud deployment
•Promote Cloud readiness externally or internally
•Host reseller events quarterly to educate on cloud readiness and to provid product update across the enterprise stack.
•Leverage prospecting skills to identify, qualify and close new and existing partner business
•Demonstrate strong business acumen with an ability to understand
our partners’ business
•Closes sales in complex, long sell cycle situations
•Attend and/or host Mustek, vendor and customer events as required
•Complete online training as required
•Arrange required training with Mustek sales team

Product Targets (100%)
•Ensure attainment of monthly product targets including YTD targets.
•Ensure YTD target is maintained if monthly target is not achieved.
•Review your own sales performance, aiming to meet or exceed targets.
Requirements
Qualifications and Experience
Matric
Tertiary diploma will be advantageous
Driver’s license
Min 3 years’ experience in a technical role
MS Cloud certification, A+, N+ and S+,


Knowledge
Knowledge of ICT industry
Sales and marketing principles
Good understanding of entrepreneurial and commercial objectives
Knowledge of sales strategies and concepts
Good understanding of developing sales reports
Computer knowledge, specifically MS office
applications
Knowledge of budgeting principles
Office 365 deployment
SharePoint deployment
Azure

Skills:
To promote and sell Cloud and Enterprise products and services.
To present information/do demonstrations of specific products to sales executives and/or clients.
To evaluate clients’ needs and explain and demonstrate how Cloud & Enterprise products and services can meet those needs.
To identify opportunities for new business.
To follow up on orders to ensure customer satisfaction.
To build relationships which ensures customer loyalty.
Negotiating, selling and closing.
Excellent communication skills and customer care.
Job Closing Date 25/11/2021
   
   
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Last Updated: 30-6-2021 [21.06.02.21]
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