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South Africa

Cloud Delivery Engineer

Company Liquid Intelligent Technologies
Reference # 210704
Published 19/07/2021
Contract Type Permanent
Salary Market Related
Location Cape Town, Western Cape, South Africa
Introduction
The Cloud Delivery Engineer’s primary responsibility is to help deploy and support customers who subscribe to our Cloud services. They will need to be customer-focused, enthusiastic and have excellent IT technical support skills. Working with our Cloud Solutions Architects who design the Cloud solutions, Cloud Delivery Engineers need to have a firm understanding of all the technologies being deployed and the ability to implement the proposed solution working in a project team and overseen by the Service Delivery Manager and Cloud Projects Manager.

The Cloud Delivery Engineer will be involved throughout the client engagement process, from initial scoping and surveys, through project implementation and delivery, and if required for ongoing support and maintenance of the customer environment.
Job Functions Information Technology
Industries ICT - Information & Communications Technology,Telecommunications
Specification
Architecture and deployment
Manage the assurance of Cloud services through / by: ensuring a high-resolution efficiency for incidents, Maintaining architecture deployment standards, complying with all Process, Patch Management, Change Process, for any deployed and managed Cloud services
Provide yearly inputs for process reviews. Produce reports to measure compliance to SLA and MTTR for customer managed cloud services
Conduct customer cloud readiness assessments and report the outcome. Deploy customer solutions based on best practices including migrations, cloud networking and new set-ups

Cloud Infrastructure & Vendor Management
Cloud services implementation, testing and acceptance for customer projects
Cloud services support and maintenance to support internal process and/or customer service level agreements
Monitor resources, networks, security, IaaS, PaaS, SaaS
Cloud services implementation, testing and acceptance for customer projects
Work with third-parties including vendor support, billing and troubleshooting

Internal engagement
Support non-standard/complex solutions - cross functional engagements, Sales support, Service Desk, Products, Bid Office & engagement with Engineering
Training for sales, customer employees and product teams
Assist with technology selection and vendor selection for product management/ideation

Technical
Leading the implementation and deployment team and providing technical insight and resolving technical dependencies and escalates where necessary
Following through on the delivery of all Cloud services implementation steps, with clear reporting and project tracking to the team and Customer
Maintaining Cloud services along agreed best practices and Service Level Agreements
Maintaining an up-to-date skillset that translates into secure, practical implementations and service delivery for projects
Requirements
Qualifications
Microsoft Azure Administrator Associate
Microsoft Modern Desktop Administrator Associate Essential
Microsoft Azure Security Engineer Associate
Microsoft 365 Security Administrator Associate
AWS Cloud PractitionerDesirable
Degree in IT or Engineering related field and Post-GraduateDesirable
Industry certification e.g. Cisco (CCNP, CCDP, and above), Microsoft (Cloud), CECP(MEF) or similar Preferred

Experience
Experience supporting Cloud-based infrastructure (SaaS, IaasS, PaaS)
Proven experience with Microsoft and/or AWS cloud services, Microsoft Windows and Office 365
Demonstrate the ability to solve complex, multi-system problems and proven track record of customer service delivery
Minimum 2 years' in-depth knowledge of various IT and/or telecoms technology architecture domains and convergence

An in depth understanding of public/private/hybrid Cloud solutions and experienced in integrating public cloud into traditional hosting/delivery models with a specific focus on AWS or AzureEssential
Experience in conducting Cloud-related assessments observing business and technical perspectivesEssential
Experience in the setup, configuration and deployment of Cloud solutions, in particular Office 365, Microsoft 365, Azure Active Directory and administration of the Azure PortalEssential
Experience in Cloud services deployment in accordance with the Cloud Adoption Framework, and the various process around securing Cloud deploymentsDesirable
Knowledge of multi-cloud architectures and best practices across the major Cloud platform providers - Desirable
Knowledge of Cloud networking technologies, configuration and troubleshooting, along with provider-specific setup requirements (ExpressRoute, DirectConnect etc)Desirable

Job Closing Date 23/07/2021
   
   
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Last Updated: 30-6-2021 [21.06.02.21]
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