South Africa

ICT Technician

Reference # Ref No: ICT/0721
Published 10/07/2021
Contract Type Contract
5 Years
Salary Market Related
Location Pretoria, Gauteng, South Africa
Duration 5 Years
In delivering ‘social science that makes a difference’ in South Africa and the region, the Research Programmes and Units of the Human Sciences Research Council initiate and undertake policy-oriented research projects and programmes from its offices in Cape Town, Durban, Pietermaritzburg and Pretoria. Its public-purpose mandate is set out in the Human Sciences Research Council Act of 2008.

The various Operations directorates in the HSRC, which Information Technology Support Services (IT) forms part of, provides the infrastructural and administrative platform for achieving the organizations’ overall goals.
The IT unit seeks to appoint a suitably qualified incumbent, to provide front line technical support to all internal staff for all computer-related problems. This by ensuring that, all the computers, laptops, printers, audio and other ICT hardware are working to their maximum potential; ensuring that all problems are fixed quickly and efficiently. An essential element of this job is the provision of prompt and effective problem-solving and troubleshooting to the ICT customers through a centralized service desk when system failures or dysfunctions occur. The successful incumbent will be based in Pretoria on a five (5) years’ contract.

Job Functions Information Technology
Industries Research
Key responsibilities:

•Installing and configuring hardware and software components to ensure usability.
•Troubleshooting hardware and software issues.
•Repairing or replacing damaged hardware.
•Upgrading the entire system to enable compatible software on all computers.
•Installing and upgrading anti-virus software to ensure security at the user level.
•Performing tests and evaluations of new software and hardware.
•Providing support to users and being the first point of contact for error reporting.
•Establishing good relationships with all departments and colleagues.
•Ensuring computers daily backup are running.
•Managing technical documentation
•Perform other related duties of similar nature.
Key requirements

•Matric/Grade 12
•3 years of experience in computer networks and systems maintenance
•A+, N+ Linux and or Juniper networks associate accreditation advantageous or similar
•ITIL knowledge
•Good written and verbal communication
•Good knowledge of digital tools
•Good IT problem-solving skills
•Extensive knowledge and proficiency in the use of various computer software packages, including Windows, Ms Office, 0365 etc.
•Ability to establish and maintain effective working relationships with others, using excellent communication and interpersonal skills.
•Ability to relay technical procedures to end-users in an understandable format (non-IT jargon)
oThat encourages technology usage.
•Ability to comprehend complex procedures.
•Ability to assess problems and situations and take appropriate action using all available resources.
•Ability to organize and manage multiple tasks, work effectively under pressure, and complete work in a timely and accurate manner with minimal supervision.
•Ability to perform job functions with a high degree of accuracy.
•Ability to perform advanced troubleshooting and setup of computers and applications.
•Ability to work effectively independently as well as in a team environment.
•Ability to perform duties with tact and discretion.
•Handle confidential information appropriately.

Relevant experience

•Minimum requirements 3-5 years ICT technical support
•Good communication skills
•Strong knowledge of Microsoft products and hardware
•Ability to analyse and resolve technical problems
•Preparation of functional requirements specification

Applications: In your application, please include:
•your CV,
•a letter of motivation;
•a certified copy of your ID; and
•the details of three recent referees (with telephone and e-mail contact details). Please indicate the reference number. The HSRC will only consider applications that include the above requirements. Applicants may be required to undertake a written or oral exercise in the competencies required for the position.
Please submit your application on-line at http://hsrc.jb.skillsmapafrica.com
Kindly note the following: Ensure you use Google Chrome or Firefox from a computer or laptop, and NOT A CELL PHONE. Only your CV can be uploaded on the first page after you have registered/logged in. ALL OTHER DOCUMENTS can be uploaded on the Document tab on your profile. Note: attachments must be less than 2 MB.

Enquiries (not applications or CVs) related to the position may be directed to Mr. Themba Mnisi at tmnisi@hsrc.ac.za. Should you encounter challenges in applying for this post please refer to the FAQ area at the top right hand next to the Home page on the Skills Map portal or use the following link.https://view.genial.ly/5ca72a46e50d5c23e53e255b
If you experience problems applying online, please send your applications to recruitment@hsrc.ac.za, with the reference number in the subject line, but please be advised that you will still be required to register via the Skillsmap portal, failing to do so, will result in your application automatically being disqualified.
The HSRC is committed to accelerating the improvement in the proportion of its staff complement who are SA Citizens, black, female or disabled.
Closing date: 21 July 2021. We encourage applicants to submit prior to that date. Applicants who have not been advised in writing within eight weeks should assume that their application has been unsuccessful. Only candidates who are interviewed will be advised of the outcome of the interview.
The HSRC reserves the right to not make an appointment.
Job Closing Date 30/07/2021
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