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South Africa

Senior Clerk: Call Centre (B5)

Company AVBOB Mutual Assurance Society
Reference # 100SNCL24
Published 15/07/2021
Contract Type Permanent
Location Pretoria, Gauteng, South Africa
Introduction
The above-mentioned position is within the Call Centre Department.
Job Functions Call Centre
Industries Insurance
Specification
RESPONSIBILITIES INCLUDE:

•Receive and handle telephone policy enquires in the Call Centre Department and action accordingly.
•Address all outstanding requirements on new applications in New Business.
•Follow-up on outstanding requirements in terms of unpaid claims (non-payments of premiums, defaults payments and incorrect deductions).
•Provide feedback on outstanding accounts and refunds in debtors.
•Complete amendments to policies, within delegation and requirements, (as per clients request) and ensure client receives a copy of amended policies.
•Ensure that the necessary security measures are in place when providing policy details to either the client or 3rd parties e.g. broker.
•The Call Centre may only provide policy information to a client when that client has a single policy with AVBOB.
•Refer leads to the Direct Marketing Department and providing enquiry numbers on claims to branches.
•Attend to administrative task as and when requested within the section.

Requirements
QUALIFICATION REQUIRED FOR THE POSITION:

•Grade 12
•Category B FAIS accredited
•RE5
•140 Long Term Insurance FAIS credits

EXPERIENCE REQUIRED FOR THE POSITION:

•2 – 3 Years’ Life Assurance, preferably in policy maintenance/ client services environment.
•2 – 3 Years’ administrative experience.
•AVBOB Production System will be an advantage.
•Computer literate and must be able to work under pressure and still be effective.
•Good communication skills (English and two African languages).
•Customer centric (client friendly and service orientated).
•Listening and problem solving skills.


COMPETENCIES REQUIRED FOR THE POSITION:

•Organising, planning, time management.
•Decision-making.
•Dependability and reliability.
•Conflict management.
•Customer service.
•Teamwork.
•Initiative.
•Service excellence.
•Interpersonal.
•Adaptability.
•Analytical.

It could be expected of successful candidates to work Saturdays and after hours on weekdays.
Job Closing Date 22/07/2021
   
   
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Last Updated: 28 days ago [21.06.02.21]
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