South Africa

Senior Manager: 1Life Direct Sales

Company Telesure Investment Holdings
Reference # SM:1LDS
Published 17/07/2021
Contract Type Permanent
Salary Market Related
Location Gauteng Area, Gauteng, South Africa
Responsible for the 1Life direct sales strategy, tactically and strategically positioning the 1Life channel and growing the market share. To facilitate significant growth in the business through continuous improvement of the existing 1Life direct sales operations.
Job Functions Sales,Senior Management
Industries Insurance,Sales
Leadership and Direction
Set and communicate the 1Life sales strategy for achieving the organization's mission, vision and values within a function, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals.

Functional Strategy Formation
Strategically drive 1Life sales targets within the business to meet strategic and business growth requirements. Effectively align channel objectives to overall organisational / business objectives in order to exceed sales and profit targets. Successful implementation of sales initiatives and projects ensuring profit targets are exceeded in line with the direct sales business cases.

Business Planning
Meet and exceed growth objectives in all product lines through different product sales channels. Effectively align sales objectives to overall organisational / business objectives in order to exceed sales and profit targets. Define, develop and implement the Sales Strategy to meet business growth requirements. Set gearing and sales targets to meet business growth requirements. Quantify business outcomes (i.e. revenues or other key performance indicators); detail expense and headcount budgets; and develop business cases for key projects, ensuring cross-functional integration.

Stakeholder Engagement
Identify and manage stakeholders up to C-suite level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.

Promoting Customer Focus
To manage, monitor and ensure that exceptional customer service is delivered across the 1LIfe direct sales business.

Customer Relationship Management (CRM) Data
Proactive analysis of business conducted monthly, consider feedback received, trends analysed and action plan put in place to test minor, improve, innovate systems, processes and communication. Plan maintained and managed with feedback loops & results recorded.

Organizational Capability Building
Ensure cultural objectives are met and aligned to the vision, measuring it through e.g. productivity, employee engagement etc. Identify, retain, coach and develop future leaders and future managers of managers Focus on Development strategy, Shifts, Remuneration, Departmental strategy. Use of power is balanced and appropriate to build strong divisional leaders and to take business risks. Effectively define and manage career paths

Performance Management
Enable team through required business processes, systems, knowledge, etc. Alignment of scorecards to overall business drivers and customer experience focus. Strategic and operational efficiencies and re-engineering Effective implementation and management of performance results to foster a high-performance culture

Help develop compliance policies for an area of the organization, while also developing underlying procedures and monitoring their implementation.

Personal Capability Building
Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
General Education
Relevant Marketing or Commercial degree / diploma or Business Administration qualification; RE1 and 5; or Business Management qualification (Essential)
CFP or a post graduate qualification, KI (Advantageous)

General Experience
6-10 years call center operations and Financial services experience.

Managerial Experience
Minimum 5 years management experience of a large sales function, within the Financial services call center environment.

*SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

Financial Sector Conduct Authority (FSCA)** competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are always and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Employment Equity

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

Should you not hear from our team in 30 days, kindly consider your application unsuccessful.

Unlock your greatness & be unstoppable

About TIH

Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.

What we offer

TIH offers an exceptional benefits programme, and competitive compensation packages. You have options for Life Cover, Disability Benefits, Provident Fund, Medical Aid, and more. Office benefits include free undercover parking, free Wi-Fi, ATMs, an onsite gym, subsidised meals, convenience store, coffee shop, free seasonal fruits – every day, and an Active Access walking programme
Job Closing Date 26/07/2021
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