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South Africa

Manager: ICT Infrastructure

Company AVBOB
Reference # MGR01
Published 19/07/2021
Contract Type Permanent
Salary Market Related
Location Pretoria, Gauteng, South Africa
Introduction
AVBOB, AFRICA'S LARGEST MUTUAL ASSURANCE SOCIETY HAS A VACANCY
Job Functions Finance,Financial Planning,Funeral Service,Information Technology
Industries ICT - Information & Communications Technology,IT - Information Technology
Specification
RESPONSIBILITIES INCLUDE:
 Align ICT technology architecture to ICT strategy
 Ensure policies and procedures are aligned to strategy, legislative, regulatory and internal
requirements (including standards and best practice)
 Plan all aspects of infrastructure environment to optimally deliver service to the Group
 Plan staff and resource requirements to deliver on agreed ICT strategy
 Manage all infrastructure areas – plan, implement, operate, monitor and measure according to the
agreed standards and best practices selected
 Conduct technology research related to Infrastructure to remain abreast of current developments
and future trends
 Participate in ICT Management Forum –
o Tactical guidance and feedback regarding ICT planning for
o Infrastructure
o reporting and advice on ICT infrastructure operational issues,
o advice on ICT equipment/service requests
o Manage and report on all Infrastructure tactical and operational equipment related issues
o Advise on feasibility of Infrastructure equipment/service requests
 Manage ICT equipment and licence portfolio for utilisation, warranty, support and contract
compliance
 Create asset lifecycle plans for hardware and software
 Ensure audit compliance
 Oversee the –
o Planning and implementation (project management for new implementations),
o Operations
o Monitoring and reporting of the data and voice communication technology within the
Group.
o DR planning and implementation
o Vendor management
 Plan, monitor, measure and implement and/or oversight projects related to the Infrastructure
environment
 Ensure all areas within the infrastructure environment deliver optimal service
 Implement ITIL
 Discuss and agree Infrastructure elements of Service Level Agreement (SLA) with business
 Manage and measure according to SLA
 Report to CIO monthly on SLA achievement stats and exceptions
 Develop stakeholder management plan per category of stakeholder (Includes SLA)
 Manage stakeholders according to their plan
 Monitor, measure and report regarding stakeholder satisfaction levels
 Create and oversee implementation of development plans for staff
 Budget for the department according to the strategic and operational plans
 Liaise with business and other members of the ICT management team to ensure alignment
 Manage the financial aspects of the area according to the plan and budget
 Manage ICT procurement according to policy
 Negotiate contracts with vendors in the best interests of the Group
 Maintain an awareness of environmental issues and incorporate this into all plans and criteria for
new technologies.
 Become an environmental evangelist and build environmental awareness within ICT
Requirements
QUALIFICATION REQUIRED FOR THE POSITION:
 Bachelor’s Degree in Information Technology, Systems or Engineering or related area from an
accredited institution is required. OR
 3 Year National Diploma or Degree in Information Technology or equivalent professional
qualification.
 ITIL certification

EXPERIENCE REQUIRED FOR THE POSITION:
 Minimum Experience
 5-10 years relevant ICT experience in operations management.
 Minimum of 8 years ICT management and knowledge of architecture alignment in business.
 Demonstrated experience with IT systems and IT management as a senior level with a sequence
of increasing responsibilities in large and diverse business settings.
 Experience in working through major organizational change.
 A track record of providing infrastructure services to a geographically diverse and complex
organization.
 A track record of successful large project implementations.
 Demonstrated ability to work effectively with other managers to achieve key business and
technology goals.

COMPETENCIES REQUIRED FOR THE POSITION:
 Managerial abilities at senior level
 High level negotiation skills.
 Personal maturity
 Interpersonal skills
 Strategic insight
 Planning ability
 Problem solving
 Creativity
 Project management
Job Closing Date 26/07/2021
   
   
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Last Updated: 30-6-2021 [21.06.02.21]
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