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South Africa

Sales Coach- Business Insurance

Company Telesure Investment Holdings
Reference # SCB/2021/07/19
Published 19/07/2021
Contract Type Permanent
Salary Market Related
Location Fourways, Gauteng, South Africa
Introduction
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st
for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African
brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.
Job Functions Call Centre
Industries Insurance
Specification
The Business Insurance Sales Coach is required to coach, guide, provide feedback, make recommendations and follow up on identified coaching opportunities to sales consultants and managers. Focus on an end to end basis of sales flow of
successful/unsuccessful sales calls. Conduct product change/new product alignment coaching and other best in class sales techniques to support an excellent customer experience.

RESPONSIBILITIES (SQA )
Coaching Needs Analysis
Support the identification of coaching needs by analyzing performance and competence data to identify gaps in relation to required levels. Listen and assess sales calls against predefined sales measurements (achieving talk time targets, dials, conversion, closing, effectiveness and sales targets). Assess and monitor sales calls and performance to ensure effective implementation of sales coaching provided to the individual.

Customized Coaching Plan and Delivery
Identify high priority performance issues and ensure that suitable focus is placed on addressing these issues through the creation of effective coaching interventions. Provide one-on-one coaching to improve performance (soft skills,
sales techniques and rapport, product knowledge). Ensure each sales consultant is guided in accordance with the measures, goals and objectives set between the sales consultant and the coach.

Product Entrenchment
Reinforce product knowledge, run small training programs (or pieces of larger training programs) for selected sales consultant using current content. Support the change management to sales consultants and guide and mentor the
changes in sales process, scripting, product knowledge.

Work Scheduling and Allocation
Organize own work schedule each day in line with changing priorities.

Insights and Reporting
Extract and combine data to generate standard reports. Provide continuous feedback and reports (sales improvement, trends analysis, etc) to sales consultant and management of performance improvement.

Internal Client Relationship Management
Build effective working relationships within the internal client organization,
delivering high-quality professional services. Consult and provide feedback and support to sales managers and sales consultant in terms of required coaching needs.

Performance Management
Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.

Continuous Improvement
Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.

Onboarding
Ensuring all new recruits have full grasp of system knowledge and product knowledge taking them through the first months’ probation.
Requirements
General Education
Grade 12/ SAQA Accredited Equivalent (Essential)
RE 5 (Essential)
Wealth Management or STI Qualification (Advantageous)

General Experience
1 - 2 years Sales Coach experience within a call centre/customer service environment (Essential);
1 - 2 years experience in Business Insurance industry (Advantageous)
Job Closing Date 02/08/2021
   
   
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Last Updated: 28 days ago [21.06.02.21]
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